Information Technology Support Technician

$45 - $55 per hour

Insight Global

Cleveland, OH

Secret Tier II Kiosk Support Technician

Duration: 60-90 day contract assignment

Pay Rate: $45-55/hr

Location: Cleveland, OH

Schedule: Monday-Friday, 8:00 AM - 4:00 PM local time

Must-Haves:

Active Secret Clearance
DoD 8570 Compliant Certification (Security+ preferred)
High School Diploma and 7+ years of IT Support experience, Bachelors and 3+ years of experience
Strong Windows 10/11 troubleshooting and support experience
Active Directory user account management and troubleshooting
Experience with desktop hardware, peripherals, imaging, setup, and installation
Experience supporting escalated Tier I/Tier II desktop issues
Familiarity with remote support tools (RDP, TeamViewer, VNC)
Knowledge of DNS, DHCP, and TCP/IP networking fundamentals
Experience with endpoint management tools such as SCCM/MECM
Experience with endpoint security tools, MFA, antivirus, and encryption technologies
Experience using ticketing systems such as ServiceNow or Jira
Strong customer service, communication, and documentation skills
Ability to lift up to 50 lbs.

Plusses:

Prior experience supporting government or highly regulated environments
Familiarity with DISA environments
Global Service Desk (GSD) experience
Endpoint migration and deployment experience
Experience training end users on IT support processes and tools

Job Description:

Insight Global is seeking a Tier II Kiosk Support Technician to sit a various locations across the country! This individual will play a critical role in supporting endpoint migration efforts for Defense Information Systems Agency (DISA) and Fourth Estate agencies. The technician will provide both onsite and remote desk-side support, troubleshoot complex hardware and software issues, assist with device deployments and migrations, and ensure a seamless transition for end users. This is a hands-on opportunity for candidates with strong Windows support experience, Active Directory knowledge, security awareness, and a customer-focused mindset who want to contribute to a high-visibility federal modernization program.

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Vacancy posted 20 hours ago

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