Litigation Ops Specialist - AI & eDiscovery

General Information LocationNew York, New York Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available No Grade 11M Posted Date 27-Oct-2026 Job ID 21199 Description and Requirements The Team You Will JoinIn Government & Legal Affairs, you'll be an engaged and trusted partner - empowered to deliver innovative solutions, influence public policy, and achieve results that enable MetLife’s growth and protect its global interests. Applying a commercial and contemporary mindset, you'll advocate for what’s possible, overcome challenges, and embrace different perspectives. If you also pride yourself on acting with accountability, transparency, and respect, apply to join our Government & Legal Affairs team today.The OpportunityWe are seeking a Litigation Operations Specialist, AI & eDiscovery, to join MetLife’s in-house Legal Services Team, supporting the Litigation Unit within Government and Legal Affairs as well as broader Legal Services initiatives across the function.This role leads end-to-end litigation operations while advancing technology-enabled process transformation across the litigation function. The position designs and governs scalable, defensible workflows, including the responsible use of AI and automation, while strengthening litigation processes, data and reporting, vendor performance and measurable outcomes. Working across legal, technology and business teams, this individual translates complex needs into practical solutions and builds sustainable team capability through documented processes, reusable tools and knowledge sharing.Key ResponsibilitiesOwn litigation operations and execution end to end. Run legal holds, discovery, matter intake, case tracking, and milestones as documented, defensible processes; coordinate outside counsel, discovery and technology providers, and internal partners on scope, budget, timeline, quality, and service levels; and identify cost or performance issues early.Design, deploy and govern AI-enabled workflows. Identify repeatable litigation work suited for automation; build workflows and reusable assets, including playbooks, templates, process maps, documentation, and prompt libraries; maintain them as requirements change; and define the human review, validation, escalation, confidentiality, and documentation controls needed for responsible use.Own litigation data, reporting, and measurable improvement. Maintain accurate matter, vendor and spend data; produce recurring reports and leadership metrics; surface trends, exceptions, and anomalies; and lead process-improvement projects from first principles mapping and root-cause analysis through implementation and quantified before-and-after results.Partner and translate across the enterprise. Work effectively with attorneys, technology, procurement, privacy, records, and business stakeholders, translating between legal and technical audiences and driving alignment and execution without direct authority.Build sustainable team capability. Coach the litigation team on new tools, documented workflows, and improved ways of working so knowledge transfers across matters, teams, and regions rather than remaining with one person.Required Qualifications1-2 years of relevant experience.Demonstrated expertise of litigation support, paralegal and/or legal operations experience in a large law firm or corporate legal department, including hands-on ownership of legal hold and eDiscovery processes across the full litigation lifecycle.Demonstrated project and stakeholder management capability, including defining scope and milestones, managing several concurrent workstreams and vendors to deadline, reporting credibly to senior audiences, and exercising sound independent judgment and appropriate escalation in a fast-paced, changing environment where processes may still be developing.Evidence of redesigning and improving processes by mapping the current state, identifying root causes, implementing better workflows, and measuring results, together with working fluency in generative AI and workflow automation and an understanding of human review, output validation, confidentiality, and sensitive-data safeguards.Strong data, reporting and communication skills, including building and maintaining reports from legal systems and spreadsheets, translating data into recommendations, and conveying information clearly to legal, technical, and business audiences.High School diploma required. Preferred QualificationsExperience in insurance, financial services, or another regulated industry, including handling personal and sensitive data under applicable privacy and records requirements and coordinating with distributed teams across regions and time zones.Experience directly building AI-enabled or automated solutions by configuring workflows, writing and refining prompts, testing and iterating, and contributing to or leading transformation, process-redesign or technology-adoption efforts within a legal or operations function; formal training or credentialing in AI or automation, project management, or process improvement is preferred.Experience owning vendor relationships, including scope, budget, and performance management, together with proficiency in litigation support and legal technology platforms, matter and spend management systems, and advanced Microsoft Word and Excel.Bachelor’s degree and/or Paralegal certificate or degree from an ABA-approved institution is strongly preferred.Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.The expected salary range for this position is $89,700 - $119,500. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here.About MetLifeRecognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces, as well as the Fortune 100 Best Companies to Work For, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).If you need an accommodation due to a disability, please email us at View email address on click.appcast.io. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.MetLife maintains a drug-free workplace.This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.