Check Fraud Detection Analyst

Check Fraud Detection Analyst Location: Troy, MI 48098 Job Summary The Fraud Detection Analyst plays a critical role in protecting the bank’s assets by proactively identifying and mitigating fraudulent activity. This position reviews daily fraud detection reports, analyzes suspicious transactions, and makes risk-based decisions to prevent losses. The analyst follows established procedures to resolve fraud cases accurately and supports a secure banking experience for customers. The role supports stakeholders by responding to fraud-related inquiries and collaborating with industry peers to strengthen fraud prevention efforts. Job Responsibilities Fraud Detection & Case Review Analyze daily detection reports to identify potential fraud. Make real-time decisions on transaction clearance, extended holds, account flags, and service restrictions. Investigate suspicious transactions and escalating complex cases to senior fraud specialists as needed. Monitor and resolve outstanding fraud alerts and ensure timely alert disposition. Document findings and actions taken in accordance with internal protocols. Maintain department logs and prepare metrics for management reporting. Customer & Branch Support Respond to "fraud in progress" alerts and inquiries from branch personnel. Place outbound calls to verify transactions submitted via Zelle, external transfers, mobile deposit, and bill pay. Provide guidance to internal teams and customers impacted by account holds, escalations, or fraud-related restrictions. Communicate clearly and professionally to explain fraud decisions and next steps. Open and manage cases with vendors to resolve issues. Cross-Functional Collaboration & Industry Engagement Partner with internal departments to enhance fraud detection strategies and promote awareness. Participate in fraud trend discussions and contribute to system enhancement initiatives. Additional Accountabilities Perform special projects and additional duties and responsibilities as required. Maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures. Stay current on fraud trends, tools, and regulatory requirements. Job Requirements Required Qualifications High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent. 3+ years experience in a fraud-related capacity. Job Competencies Technical Expertise – Understanding of common fraud types (phishing, account takeover, social engineering, etc.). In‑depth knowledge of check fraud schemes (forged checks, counterfeit checks, altered checks, check kiting, check washing, third-party fraud, RDC fraud, fraudulent endorsements). Ability to identify fraud patterns and apply appropriate mitigation strategies. Familiarity with fraud detection systems and banking platforms (DNA, Nautilus, Salesforce, Compass, Partnercare). Understanding of regulatory structures (Regulation CC, Uniform Commercial Code Articles 3 and 4, Regulation E). Proficiency in Microsoft Office and fraud monitoring tools. Ability to navigate multiple systems quickly and accurately. Familiarity with web browsers (Edge, Chrome, Safari, Firefox). Understanding of mobile operating systems (Android, iOS). Professional Skills – Strong analytical and critical thinking skills. Clear and professional verbal and written communication. Ability to work under pressure and manage multiple priorities. Detail-oriented with a continuous improvement mindset. High level of integrity and confidentiality. Physical Demands (ADA) – Moderate physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting. Equal Opportunity Employer Flagstar is an Equal Opportunity Employer. Benefits Medical, dental, vision, life, and disability insurance. Comprehensive leave program. Pay Range $19.34 - $31.22 hourly #J-18808-Ljbffr Flagstar Bank