Sales Order Specialist

Sales Order Specialist - Tuffy's Pet Foods

*Onsite Position Officed at Tuffy's Pet Foods' Facility*

Compensation:

• All in hourly compensation: $21.22 - $24.22/hr
  • Base Pay: $20.00-$23.00/hr
  • Sign on Bonus: $1.22/hr worked
• Profit Sharing Eligibility: Begins after completing 1 year of employment ($7.7 Million in Profits Paid to Profit Sharing Pool in 2025)

Our Coolest Benefit - Profit Sharing!

In our most recent fiscal year, KLN Family Brands paid out over $7.7 million into our profit sharing pool for employees!!

Our Story

KLN Family Brands is a 3rd generation family-owned business that started in 1964 with its corporate headquarters located in Perham, MN, in the heart of MN lakes country. Together, our companies manufacture a diverse and expanding range of high-quality human and pet food products.

At KLN Family Brands, our vision is that "We are a proud people-first company. We are successful because of trust-based relationships and first-rate products for our families and friends. We better the world by caring for others. We challenge. We grow. We inspire."

Some companies have to "fudge the story" a little. Some need the extra "spin" to shine a positive light on themselves. That's not who we are at KLN Family Brands, and that's not what we do. We tell the story of our brand People First, the Quality/Safety of our products, our Bold Innovation, our Tradition and Trust, and the way we treat our Community & Beyond. We do it in a genuine way because we genuinely believe we're a pretty amazing company.

The Opportunity

This position supports purchase order management, administrative tasks, system usage, and project coordination to help the Customer Service team stay efficient and organized. The individual will work in Perham and support customers for both Tuffy's Treat Company and Tuffy's Pet Foods.

Day in the Life

A day in the life of this role is active, hands-on, and highly impactful. This person plays an important part in helping customer orders move smoothly from request to delivery by working with purchase orders, verifying details for accuracy, entering and maintaining information in customer-specific systems, and responding to questions as needs come up. The role brings together customers, sales, production, packaging, transportation, and the customer service team to help solve problems, clarify requests, and keep everyone aligned. From pulling inventory and production reports to following up on shipping updates, order changes, and co-manufacturing details, this position helps turn moving pieces into clear next steps. It is a great opportunity for someone who enjoys variety, collaboration, and doing work that directly supports customers, teammates, and the overall success of the business.

Essential Duties

• Manage purchase order and administrative work within customer-specific systems, keeping information accurate and organized for cross-functional use.
• Generate and distribute inventory and production reports to customers, helping provide visibility into product availability and production status.
• Troubleshoot customer questions and order-related issues by coordinating with internal partners to identify solutions and communicate timely updates.
• Track purchase orders and coordinate with sales, production, customer service, and transportation to support efficient order movement.
• Support co-manufacturing coordination as needed, helping align customer expectations with production needs.
• Identify opportunities to improve order management processes, communication flow, and team organization.

Job Qualifications

• Accurate data entry skills with strong attention to detail.
• Strong organizational skills with the ability to follow through on details, meet deadlines, and keep information moving between teams.
• Computer skills or strong ability to learn computer skills - specifically Excel and Word; knowledge of PowerPoint helpful.
• Strong verbal and written communication skills with the ability to build trust with customers and internal partners.
• Able to manage multiple priorities, stay organized, and shift focus as customer and production needs change.
• Knowledge of basic office equipment.
• Associate degree or equivalent experience in customer service, production, or a manufacturing environment preferred.
• 0-2 years of customer communication, sales support, customer service, or related administrative experience; manufacturing company exposure is a plus.
• Entry-level candidates will be considered if they demonstrate strong communication skills, attention to detail, ambition, coachability, and a willingness to learn in a fast-paced team environment.

Benefits

• Health, Dental, & Vision
  • Wellness program discounts - up to $150 discounted towards health insurance monthly
• 80 Hours of PTO Accrued in First Year of Employment
• 7 Paid Holidays
• KLN Clinic - Free doctor visits & more than 300 free prescriptions
• 401k Match Opportunity
  • Opportunity to meet with our onsite financial advisors
• $10,000 Forgivable Home Grant Program
• Tuition Assistance

*All hires are contingent on a clean background check and a successful drug test (UA), this means that a job offer is not final until both the background check and drug test results are satisfactory to the employer*