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Onsite Subscriber Retention Specialist

Capital City Press

Baton Rouge, LA

Capital City Press in Baton Rouge, LA seeks a detail-oriented Retention Specialist to engage with existing subscribers, reduce cancellations, and resolve account concerns onsite. This full-time role requires strong communication and the ability to research accounts across multiple systems to protect revenue and boost loyalty.

The position emphasizes active listening, problem solving, and collaboration with billing, customer service, and operations to meet retention goals and educate subscribers

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Vacancy posted 5 days ago
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