Manager - Kitchen Operations - Charlotte Pike Location

Job Description

Job Description

Role Summary

Work with the Director - Back of the House (BOH) + Financial Management in pursuit of excellence in BOH Operations and Financial Management. Specifically this role is a leader and critical component in ensuring that Chick-fil-A Charlotte Pike - Nashville is successful in the following areas:

• Financial Stewardship management through Food Cost, Labor Cost and Repairs & Maint.
• Yearly & Quarterly Planning
• Back of House Staffing and Operations
• Leadership and People Development of Back of House Team
• Vision and Service Model compliance throughout all areas of oversight.

General Responsibilities:

• Develop a restaurant culture of growth and hospitality minded team members and leaders. A culture of product knowledge, stewardship, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture.
• Maintain vision alignment with the Operator and the Director - Back of the House + Financial Management.
• Ensure stewardship systems are taking place throughout the restaurant
• Create a center of excellence for area of responsibility by creating, leading, and implementing systems that will be the standard for innovation and high performance teams throughout Chick-fil-A.
• Support Director - Back of the House (BOH) + Financial Management to create, maintain and approve all schedule and shift changes among BOH Team Members. Ensure that leaders are finding appropriate coverage for call-offs and no shows.
• Perform discipline for actions that do not meet CFA standards and execute discipline documentation for all team members who fail to meet expectations.
• Working with Director - Back of the House (BOH) + Financial Management during hiring process, completing resume screening, interviews and reference checks as necessary.
• Ensure Team Leaders are performing discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook.
• Drive sales growth mentality and encourage creativity and innovation throughout the business.
• Create, maintain and approve all schedule and shift changes among Team Members. Ensure that leaders are finding appropriate coverage for call-offs and no shows.
• Follow all Chick-fil-A standards and procedures. Ensure and coach Team Members/Leaders to consistently follow all Chick-fil-A processes and procedures.

Skills:

• Strategic thinker, Goal-oriented, Tech-savvy
• Great communicator both in handling difficult situations and a diverse team.
• Mature, dependable and results-oriented
• Very detailed oriented & keenly observant
• Professional marketing or communications experience
• Maintains a number of business and professional community contacts
• Self-starter, creative and flexible
• Ability to work well with the public/network
• Good business sense, achiever
• Good written/verbal communicator
• Strong project/time management skills
• Unquestionable integrity and represents Chick-fil-A well
• Passionate about building relationships with clients
• Able to work well independently and in a team environment
• Servant spirit with strong sense of stewardship 

Preferred qualifications :

• Bachelor's degree or above, preferably in a business or marketing field of study
• Experience as a leader food service operations
• Years of Experience: 2
• Bilingual: English and Spanish
• This is a full time position.
• This person must be skilled in time management.
• This person must be self-directed and highly organized.
• This person must master all knowledge and skills of every position in the Restaurant.