Quality Control Specialist

Title: Quality Control Specialist - Home Ownership Division Organization: MassHousing Posting Closes : Close of Business on August 19, 2026 Website: The Organization MassHousing will confront the Commonwealth's housing challenges to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $30 billion for 92,000+ rental units and 90,000+ home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives. We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion. As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to: Tuition reimbursement up to $15,000 per calendar year A 35-hour work week and a hybrid work schedule Back up Child/Elder Care Retirement Savings including a pension and a deferred compensation plan (with a match) 12 paid Holidays per year and generous sick, vacation, and personal time Short-Term and Long-Term Disability Central Boston office location, convenient to public transportation and amenities on site MassHousing operates under a hybrid work model; therefore, employees are expected to work on-site according to a schedule determined in collaboration with their manager and based on the needs of the role. To support effective onboarding, new employees may be required to work in the office more frequently during their first 90 days. Position Summary The Quality Control Specialist exercises sound judgement to assure compliance with the Agency’s mission and Lending Quality Control Plan. This role executes the pre-closing review process for Wholesale/Broker and Portfolio Retention loans in accordance with the Home Ownership Programs Lending Quality Control Plan. The Quality Control Specialist conducts manual file audits, performs underwriting review, and analyzes quality control findings to identify trends and root causes. This role supports the Senior Quality Control Specialist in their work with outside lender partners resolving quality control findings and repurchasing issues. This position reports to the Senior Quality Control Specialist. All positions at MassHousing require a customer service mindset in accordance with our values: Respect, Service, Empathy, Accountability, Collaboration, and Inclusion. Essential Functions Compliance and Quality Control Manage the pre-closing review process for Wholesale/Broker and Portfolio Retention loans in accordance with the Home Ownership Programs Lending Quality Control Plan Review underwriting decisions, appraisals and loan documentation ensuring Agency and investor compliance Monitor and analyze the quality of Agency originated mortgage loans through curated reporting Present pre-closing Quality Control and internal vendor audit findings to Home Ownership Business Line Management and the Quality Control Committee on a monthly basis Prepare for and participate in investor risk assessment audits Assist Senior Quality Control Specialist in external vendor and lender quality control functions Security Comply with MassHousing's Information Security Program and all other Agency information security policies and procedures Take responsibility for any Agency assets assigned to you Promptly report any security events, incidents, or weaknesses to MassHousing’s Information Security Team Minimum Qualifications Bachelor's degree in business administration, accounting, communications, or equivalent professional experience 7+ years of experience in the mortgage industry with an understanding of mortgage origination operations and departmental responsibilities Experience with state and federal laws affecting the mortgage banking industry and mortgage banking quality control programs Proficiency with Encompass, LoanServ, OnBase, Microsoft Word and Excel, and Outlook Eligibility to work in, and travel freely to and from, the United States without sponsorship Preferred Qualifications 7+ years of underwriting or quality control experience in the residential mortgage industry, including Government Sponsored Enterprise (GSE) and Federal Housing Administration (FHA) loans Experience with MassHousing’s program requirements Excellent organizational skills and strong attention to detail Comfortable multitasking within time constraints, adjusts quickly to shifting priorities, and manages time efficiently in a fast-paced environment Strategic thinker with the dual capacity to see the big picture and attend to details Excellent oral and written communication skills with the ability to communicate technical information clearly and concisely Salary Range: $74,415.12 - $96,739.35 MassHousing is an Equal Opportunity Employer #J-18808-Ljbffr