Help Desk Support Technician

Virtual Vocations Inc

To support a growing team, the full-time Help Desk Support Technician will provide on-site assistance in Gaithersburg, MD, addressing customer issues, documenting solutions, and applying basic network concepts. Key responsibilities Provide in-person and remote support for Windows endpoint devices and related technology Write documentation and step-by-step guides for customer requests and solutions Troubleshoot and resolve multifaceted incidents, including hardware and software issues Required qualifications Associates degree or 60 credit hours in computer science or information systems management, or one year of Tier II Desktop Support experience ITIL Foundations v3 or v4 certification (to be obtained within 40 business days) Dell Hardware certification (to be obtained within 20 business days) CompTIA A+ certification Experience with Windows endpoint device installation, upgrades, and troubleshooting

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Vacancy posted 5 days ago

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