Hotel General Manager

Job Description

Job Description

Position: General Manager

Reports To: Regional Director of Operations

Position Summary: The Hotel General Manager is responsible for overseeing

the day-to-day operations of a select service hotel, ensuring the highest

levels of guest satisfaction, financial performance, and team engagement. This role requires a

dynamic leader who is hands-on, collaborative, and inclusive, embodying the company's core

values.

_____________________________________________________________________________

Essential functions: Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

● Oversee all hotel operations, including front desk, housekeeping, maintenance, and food

and beverage (if applicable).

● Ensure compliance with brand standards and company policies.

● Monitor and manage daily financial performance, including budgeting, forecasting, and

cost control.

● Effectively manage and control all operational expenses including labor, overtime,

supplies etc., enforce procurement guidelines, and seek and implement cost saving

strategies.

● Lead, mentor, and develop a team including Assistant General Managers, Executive

Housekeepers, Maintenance Technicians, and F&B staff.

● Foster a positive, inclusive, and collaborative work environment.

● Conduct regular performance reviews, provide coaching, and implement professional

development plans.

● Ensure exceptional guest service standards are consistently met.

● Address and resolve guest complaints and issues promptly and effectively.

● Monitor guest feedback and implement improvements to enhance guest satisfaction.

● Collaborate with sales and revenue leaders to develop and execute strategies to

maximize occupancy and revenue.

● Participate in local market sales activities and community events to promote the hotel.

● Analyze market trends and competitor performance to inform pricing and promotional

strategies.

● Ensure the hotel complies with all local, state, and federal regulations.

● Implement and monitor health and safety protocols to ensure a safe environment for

guests and staff.

● Maintain accurate records and documentation as required by law and company policy.

Qualifications:

Education: College of higher level education

● Bachelor’s degree in Hospitality Management, Business Administration, or a related field

preferred.

● Minimum of 3 years of progressive hotel management experience, preferably within

Hilton or Marriott brands.

● Proven leadership skills with the ability to inspire and motivate a diverse team.

● Strong financial acumen and experience with budgeting, forecasting, and cost control.

● Excellent communication and interpersonal skills.

● Ability to work collaboratively with sales, revenue, and other hotel departments.

● Hands-on management style with a commitment to delivering high-quality guest

experiences.

This description is a summary of primary responsibilities and qualifications. The job description is not

intended to include all duties or qualifications that may be required now or in the future.