Genesys Call Flow Developer (Pittsburgh)

Role - Genesys Call Flow Developer Lead

100% Remote role

Your future duties and responsibilities

o Design and implement IVR flows, contact routing, and bot integrations using Genesys Cloud Architect. The flows would include inbound and outbound calls, email and SMS.

o Develop custom integrations with internal systems and third party applications using Genesys Cloud APIs (RESTful) and webhooks.

o Create and update campaigns and contact lists to be used for outbound operations.

o Contribute to Agile ceremonies (sprint planning, code reviews, retrospectives) and collaborate with team members to ensure high code quality and continuous delivery.

o Maintain documentation for workflows, integration patterns, and deployment processes.

Required qualifications to be successful in this role

1. 7+ years of experience managing Genesys Call flow

2. 5+ years experience in Java, SpringBoot technologies.

3. 3+Experience in utilizing APIs and Microservices.

4. Experienced and possess knowledge in various phases of SDLC.

5. An inherent ability to solve problems, provide solutions and wear different thinking hats, as situation demands.

6. Use data, experiments, and customer feedback to drive growth in this space.

7. Ability to nurture and train talent in this space.

8. Excellent oral, written communication and presentation skills.

9. Experienced in usage of tools such as JIRA and Confluence.

Required Skills:

o Genesys Cloud Architect

o Java/REST APIs

o JSON / XML

o OAuth

o SQL

o AWS/Azure

o Tools and Technologies

o Genesys Cloud Admin UI

o Postman

o Git

o Jira / Confluence

o Terraform / Archy

Education: Bachelor's or Master's degree in Computer Science, Information Systems, or a related field