Call Center Customer Service Representative

Work Requirements

• Fully remote position
• Must have:
• High-speed wired internet private and secure connection
• Dedicated workspace with minimal interruptions
• Smartphone
• Camera must be on during training and team meetings

Training & Work Schedule

Training:

• Fully virtual (camera must be on)
• Duration: 3 weeks
• Start time: 9:00 AM Eastern Time Zone

Post-Training Schedule:

• Shifts typically start between 8:00 AM and 9:30 AM Eastern Time
• Shift end times range between 4:30 PM and 6:00 PM Eastern Time
• Flexibility is required, as schedules may change based on business needs
• Additional hours may be required as needed

Job Description

We are seeking customer-focused professionals to handle inbound calls and provide support related to the Statement of Health process and application status inquiries. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities

• Handle incoming calls and provide accurate information to customers
• Assist customers with the Statement of Health process and application status
• Navigate multiple electronic systems efficiently while servicing customers
• Deliver a high level of customer service to strengthen relationships with clients and MetLife
• Maintain professionalism and quality in all customer interactions

Required Skills

• Ability to learn quickly and develop knowledge of company products and processes
• Excellent verbal and written communication skills
• Strong telephone etiquette and customer service skills
• Active listening skills with the ability to clearly articulate information
• Ability to work in a fast-paced, dynamic environment
• Strong organizational and multitasking abilities
• Ability to manage stress effectively
• Proficiency in using multiple computer systems and technology resources
• Ability to follow job aids, instructions, and guidelines consistently
• Team-oriented mindset with a focus on service excellence