Patient Care Coordinator (PCC) - Dental Office

Job Description

Job Description

Description:

Stride Dental Group — Family Care Dental, Debary FL

Patient Care Coordinator

Full-time - Mon–Thu 8:30–5:00, Fri 8:30–1:00

Stride Dental Group is a growing multi-site dental service organization delivering exceptional patient experiences across Central Florida. Our Family Care Dental team in DeBary is high-performing, patient-focused, and held to a clear standard of accountability.

We are looking for an experienced dental front office professional who can step in and contribute from day one. This is not an entry-level role. If you need to be trained on insurance, scheduling, or treatment plan presentation, this is not the right fit.

What you will own

• Greet and check in patients; set the tone for the visit from the first interaction
• Answer incoming calls, manage scheduling, and maintain a healthy recall system
• Verify insurance eligibility and benefits prior to appointments — accuracy and speed required
• Present treatment plans and financial options clearly, including membership plan enrollment
• Collect co-pays and balances; process payments accurately and efficiently
• Manage new patient intake, chart preparation, and paperwork
• Coordinate with clinical staff to keep the schedule on time
• Follow up on unscheduled treatment and reactivate lapsed patients
• Complete daily opening and closing checklists without exception
• Maintain a clean, organized front desk in full compliance with HIPAA standards

Requirements

• Minimum 2 years of dental front office experience — non-negotiable. Candidates without verifiable dental experience will not be considered.
• Hands-on dental insurance experience required — you must be able to verify PPO and HMO benefits, read EOBs, and explain coverage to patients confidently.
• Bilingual English/Spanish strongly preferred
• Strong verbal communication skills — you represent the practice in every interaction
• Organized, detail-oriented, and able to manage competing priorities without dropping the ball

Compensation and benefits

• Competitive hourly pay based on experience
• Performance-based bonus eligibility
• Paid time off
• In-house dental benefits
• Growth opportunities within a scaling DSO