Registration & Records Office Assistant

Student Assistant

Student assistant in the Registration & Records Department who will provide clerical and administrative support to visiting students and Registration and Records Staff.

Job Duties & Responsibilities

• Assists students with registration processes via Navigate. Banner and Self-Service Banner.
• English and Math Self-Assessments.
• Help review prerequisite errors, time conflict errors, Department Approval Required Errors to effectively communicate the registration errors to the supervisor(s) on duty.
• Assisting students with scheduling appointments for Testing and Advising.
• Assist students with authorizing their College Opportunity Fund stipend. Trouble shooting COF when it hasn't applied will be handled by supervisor(s) on duty.
• Assistance with completing the online payment plan.
• General questions regarding incoming and outgoing transcript processes.
• Learn and uphold FERPA guidelines.
• Calling campaigns to students. Usually 2-3 times a year.
• Work studies will be trained to help answer the Registration telephone during staffing shortages.
• Other clerical and administrative duties as needed

Qualifications

• Good customer service and communication skills with both internal and external customers.
• Basic everyday skills with using computers, typing, internet skills, etc.
• Ability to occasionally lift up to 20 lbs. (not required)

• Must have completed FAFSA on file
• Must be enrolled in a minimum six (6) credit hours
• Must NOT have yet obtained 1st Bachelor's Degree
• Must be seeking an eligible program of study

By applying for this announced position, applicants are certifying that all statements, information and documents provided are true, complete and correct to the best of their knowledge and are made in good faith. Further, applicants understand that omissions, misleading, false or untrue information, or any attempt at fraud or deceit in any manner connected with this application and/or subsequent testing may result in them not being considered for jobs with the Community College of Aurora; may constitute grounds for discipline and/or termination after hire; and/or constitute grounds for further actions pursuant to law. Community College of Aurora Inclusive Excellence Statement: CCA embraces Inclusive Excellence because we want our students, staff, and faculty to learn and contribute within an inclusive environment. This means members of our college community will be active, respectful, and mindful of equity, diversity, and inclusion at all levels of engagement. Inclusive Excellence will provide a foundation for student and institutional success. Recognizing our diversity is only the first step toward Inclusive Excellence. We must also be intentional in valuing cultural differences and experiences, while incorporating them into practices, curricula, and policies.