Ecommerce Coordinator

Role Overview:

The eCommerce Coordinator supports the day-to-day operations Skinfix’s digital business. This role collaborates with cross-functional teams including Marketing, Design, Sales, Operations, and Customer Experience to execute digital initiatives, optimize the online shopping experience, and support revenue growth.

eCommerce Coordinator Responsibilities:

• Manage day-to-day operations of the brand's eCommerce website(s), executing product set up, pricing, promotions, and content
• Manage day to day operations of the CRM program including calendaring, briefing, asset trafficking and email & SMS set up
• Help coordinate product launches, seasonal campaigns, and promotional activities across digital channels
• Maintain product catalogs, including images, descriptions, specifications, and merchandising
• Monitor website performance and user experience, identifying opportunities for optimization
• Support merchandising efforts by organizing collections, product assortments, navigation, and search optimization.
• Track inventory availability and coordinate with Operations to minimize out-of-stock issues.
• Assist in monitoring website analytics, sales performance, and customer behavior to generate actionable insights
• Contribute to a regular digital reporting cadence on traffic, conversion, sales performance, contribution by channel and promotional effectiveness.
• Coordinate with external agencies, platform partners, and internal stakeholders to support ongoing website enhancements.
• Perform quality assurance (QA) testing for website updates, new product launches, and promotional campaigns.
• Stay informed on eCommerce, beauty, and digital marketing trends to recommend best practices and process improvements.
• Support marketplace and retail partner eCommerce initiatives as needed (e.g., Amazon, TikTok Shop).

eCommerce Coordinator Qualifications:

• Bachelor's degree in Marketing, Business, eCommerce, Communications, or a related field
• 1-2 years of experience in eCommerce, digital marketing, merchandising, or online retail, preferably within the beauty, cosmetics, skincare, or consumer goods industry.
• Experience working with eCommerce platforms such as Shopify, Salesforce Commerce Cloud, Magento, or similar.
• Basic understanding of Google Analytics (GA4), reporting tools, and key eCommerce performance metrics.
• Proficiency in Microsoft Excel and Google Workspace.
• Strong organizational and time management skills with exceptional attention to detail and the ability to manage multiple projects simultaneously.
• Excellent communication and cross-functional collaboration skills.
• Analytical mindset with the ability to interpret data and identify opportunities for improvement.
• Passion for beauty, consumer trends, and delivering exceptional online customer experiences.