Specialist, Technical Support

Specialist, Technical Support

The Archdiocese of St. Louis strives to teach and share our faith, serve others, and foster unity throughout the St. Louis area. Once a part of Kenrick-Glennon Seminary's campus, the Cardinal Rigali Center in Shrewsbury, MO is today the headquarters and curia (governing body) for the Archdiocese of St. Louis.

Bishop DuBourg High School is seeking a knowledgeable and service-oriented IT Technician to support the school's technology infrastructure and daily operations. This role is responsible for maintaining hardware, software, and network systems while providing timely technical support to faculty, staff, and students. The IT Technician helps ensure a reliable and efficient technology environment that supports teaching, learning, and administrative functions.

Job Responsibilities

• Provide technical support and troubleshooting for computers, devices, printers, and classroom technology
• Install, configure, and maintain hardware, software, and operating systems
• Assist with the management and maintenance of network systems, including Wi-Fi connectivity and user access
• Support classroom technology, including projectors, interactive boards, and audio/visual equipment
• Manage user accounts, permissions, and password resets
• Perform routine system updates, backups, and security checks
• Respond to help desk requests in a timely and professional manner
• Maintain inventory of technology equipment and supplies
• Assist with technology setup for school events, meetings, and presentations
• Collaborate with faculty and staff to support educational technology needs
• Ensure adherence to Archdiocesan technology policies and data security standards

Job Requirements

Associate's or Bachelor's degree in Information Technology or related field preferred. Prior experience in IT support, help desk, or network administration preferred. Working knowledge of Windows and/or Mac operating systems. Familiarity with basic networking concepts, printers, and device troubleshooting. Strong problem-solving and organizational skills. Excellent communication and customer service abilities. Ability to work independently and manage multiple requests effectively. Commitment to supporting the mission and values of Catholic education. Must meet all Archdiocesan requirements, including background check and Safe Environment training.

Core Competencies

• Technical troubleshooting and problem-solving
• Customer service and communication
• Organization and time management
• Adaptability and initiative
• Collaboration and teamwork

The Archdiocese of St. Louis is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, gender, national origin, age, marital, parental, veteran or disability status. Pre-Employment Screening All candidates receiving an employment offer must submit a pre-employment screening. The screening will include criminal background check, Family Care Safety Registration, drug screen, employment and educational licensure/certification verification, health screening, and any other screenings deemed necessary for employment. Any offer would be contingent upon successful completion of any required screening.