Client Service Representative

Client Service RepresentativeAt Austin Veterinary Emergency & Specialty (AVES), we have recently expanded—adding new doctors, enhancing our services, and growing our departments—now operating in our brand-new, state-of-the-art 45,000 sq. ft. hospital. As part of this continued growth, we're hiring for multiple positions across departments. We're seeking highly skilled, self-motivated, and team-oriented professionals who are passionate about delivering exceptional care in advanced veterinary medicine.Compensation: $18 -$22/hr. based on experienceBenefits:401(k) with matchingHealth, Dental, and Vision insuranceHealth Savings Account (HSA) / Flexible Spending Account (FSA)Life and Disability insurancePaid Time Off (PTO) and HolidaysEmployee Assistance Program and Discounts (including Pet Discount)Professional development and tuition assistanceUniform stipendRetirement planSchedule:Full Time Shifts: TBDRotating Weekends RequiredJob Description: As a Client Service Representative, you will play a crucial role in supporting our emergency, critical care and specialty departments while welcoming and assisting our guests. Responsibilities include:Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.Financial Transactions Oversight: accurately and efficiently handle payment processing and reconciliationQualifications:At least 2 years of customer service experience in a medical setting is requiredVeterinary experience is preferred.A solid employment history with proven reliability.The ability to work independently while being self-driven and eager to grow.A proactive mindset, always looking for process improvements and opportunities for collaboration to streamline operations.Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plusWhy Choose AVES?Work alongside a compassionate, dedicated team of veterinary professionals.Thrive in a dynamic, fast-paced environment where no two days are the same.Make a direct impact on the lives of pets and their families during critical times.Receive continuous training and growth opportunities—we're passionate about teaching!Enjoy a competitive salary and benefits package.About AVES: Austin Veterinary Emergency and Specialty Center (AVES) has proudly served the Austin pet community for 11 years, delivering exceptional, compassionate care when it matters most. As a thriving 24/7/365 veterinary hospital, we offer a comprehensive range of specialty services including Emergency & Critical Care, Internal Medicine, Surgery, Neurology, Cardiology, Diagnostic Imaging, Interventional Radiology—and now, an exciting addition: a fully integrated Oncology Cancer Center, providing both medical and radiation oncology. We've Moved! AVES has officially relocated to a brand-new, 45,000 square foot, state-of-the-art facility just 2.6 miles from our original location. This expansion allows us to grow alongside our community, enhance our capabilities, and create even more opportunities for our team members to develop and thrive. Our core values—Kindness, Integrity, Collaboration, and Consistency—are at the heart of everything we do, guiding us in delivering top-tier medical care and an exceptional client experience. We are also deeply committed to the growth of our team, offering a robust on-site Education Program designed to support ongoing learning and hands-on training for our support staff.Nearby Communities: AVES attracts Veterinary Technicians and Clinical Professionals from throughout the Austin metropolitan area and surrounding Central Texas communities, including:Austin, TXRound Rock, TXCedar Park, TXGeorgetown, TXLeander, TXPflugerville, TXHutto, TXKyle, TXBuda, TXLakeway, TXBee Cave, TXDripping Springs, TXLiberty Hill, TXManor, TXElgin, TXBastrop, TXAbout Ethos Veterinary Health: Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.Equal Opportunity Employer: Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.