Veterinary Client Service Representative

Veterinary Customer Service RepresentativeAnimal Care Clinic in Round Rock, TX is looking for a part-time Veterinary Customer Service Representative. Our Client Service Representatives provide our hospital's first and last impressions and are instrumental in managing client requests and appointment flow. We emphasize excellent customer service and are looking for a responsible, team-oriented, self-motivated team player. This exceptionally important role requires team members to juggle phone calls, emails, text messages, and face-to-face communications while ensuring thorough, accurate documentation and invoicing. CSRs are trained to understand the basics of veterinary medicine to appropriately schedule doctor visits, answer questions, and educate our clients.Your Experience & SkillsPrevious experience in customer service, sales, or other related fields.Previous clinical experienceAbility to build rapport with clientsAbility to prioritize and multitaskPositive and professional demeanorTeam playerExcellent written and verbal communication skills.CSR Responsibilities:Handle customer inquiries.Schedule patient appointments.Provide information about our products and services.Troubleshoot and resolve client issues and concerns.Document and update customer records based on interactions.Develop and maintain a knowledge base of our evolving services and products.Answering multiple phone lines.Greeting and assisting clients and their pets.Educate clients.Daily routine cleaningHere, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:Our vast, diverse, and free library of continuing education courses - ThriveULive, virtual interactive workshops to develop valuable leadership skillsA program designed to teach you the fundamentals of running a pet hospitalAnd, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long-term disability plans, we offer eligible team members:Competitive pay401(k) with employer matchMental health resources, including easy access to therapy through Lyra HealthPaid parental leavePurr-ental leave for when you adopt a petSubsidized backup childcare and elder careExpert advice, support and network discounts for fertility and family planningFREE CE coursesPet perks and veterinary service discountsStudent loan support tools and assistance*Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.Animal Care Clinic offers primary care for dogs and cats in Round Rock, Texas, and the Central Texas area. We are fear-free focused.Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, digital booking, Thrive Plus TM membership, HereFurYou Helpline, an online pharmacy and flexible financial options* make accessing quality care simpler—giving families the peace of mind their pets deserve.