AC Hotel Dallas Frisco - Administrative Assistant-Hotel Executive Office

Administrative Assistant

Performs all basic administrative functions and provides administrative support for the General Manager. Responsible for ensuring an efficient operation in accordance with Aimbridge Hospitality standards.

Qualifications:

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Ability to type 55 wpm
• Proficient with Microsoft operating systems, OnQ and Sales Pro Enterprise
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

Responsibilities:

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Possible weekends and Holidays based on business demands.
• Maintain high standards of personal appearance and grooming, which include compliance with the Aimbridge Hospitality dress code and wearing name tag when working (per brand standards)
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Be familiar with all Aimbridge Hospitality policies and house rules.
• Complete all of the Executive office's general clerical needs efficiently and effectively.
• Address and resolve all customer problems in an efficient and effective manner.
• Maintain a strong working knowledge of all hotel operations.
• Approve all VIP reservation requests and ensure requests are completed in detail; Issue suites accordingly and in conjunction with the Front Office.
• Organize and prepare all managerial meetings.
• Actively participate in all managerial meetings and record minutes.
• Coordinate all of the General Manager's travel arrangements.
• Maintain guest preference database.
• Maintain guest incident reports and follow up on each to ensure appropriate action was taken.
• Coordinate input from department heads for monthly departmental status and financial reports.
• Maintain a trace file on all pending events and items in the hotel; follow up daily with appropriate departments.
• Conduct site inspections with General Manager and follow up with appropriate manager in the event of a problem.
• Any other duties as assigned.

Property Information:

If you are looking for a great growth opportunity, look no further. The AC and Residence Inn Dallas Frisco is a unique complex that offers two brands under one roof. Our properties offer a combined 300 rooms with modern touches throughout designed to create harmonious and intriguing experiences for our guests. We have the pleasure of serving many of the businesses within close proximity of the hotels in addition to sports teams/sporting events, etc. Our guests are energized by our location as we are within walking distance to The Star and a variety of eateries. They are also able to fuel up with their favorite Starbucks beverage at our licensed store, relax in our AC Lounge with a craft cocktail or mingle with peers in our meeting space. Creating this amazing environment for our guests begins with our team members who are proud to be connected to our fast-paced teamwork driven environment. Cross-training opportunities are supported and rewarded on our team members' journeys to master two brands. Great property to bridge gap between Select Service and Full Service. Our culture defined is "To create warm memories and energizing connections with our guests and fellow teammates that make their lives more enjoyable". We are thrilled to meet you and welcome you to our team.