Help Desk Technician

Job Description

Job Description

IT Support Technician (Help Desk/Desktop Support)Position Overview

We are seeking a motivated and customer-focused IT Support Technician to provide both Help Desk and Desktop Support services in a fast-paced enterprise environment. This role will support end users through phone-based troubleshooting as well as hands-on technical support, including workstation setup, hardware installations, printer support, asset management, and break-fix activities.

The ideal candidate is passionate about technology, enjoys helping others, and is eager to learn and grow within IT. This position offers exposure to enterprise-level technologies and the opportunity to work alongside a collaborative and supportive technical team.

Key Responsibilities

• Provide Tier 1 Help Desk support via phone, email, and ticketing system.
• Troubleshoot and resolve basic hardware, software, and Windows operating system issues.
• Escalate complex technical issues to higher-level support teams as needed.
• Create, update, and document service requests and incident tickets within the ticketing system.
• Support Microsoft 365 (O365) user account provisioning and basic administration.
• Perform desktop deployments, installations, upgrades, and equipment replacements.
• Provide printer support, break-fix services, and general end-user technical assistance.
• Assist with asset management, inventory tracking, and organization of IT equipment.
• Support project-based IT initiatives, including hardware rollouts and equipment setup.
• Assist with moving, organizing, and preparing IT assets and equipment for deployment.
• Collaborate with Help Desk, Desktop Support, and Network Operations teams to ensure excellent customer service.

Required Qualifications

• Strong customer service skills with a genuine desire to assist end users and team members.
• Basic understanding of Microsoft 365 (O365) and experience provisioning user accounts.
• Experience providing Tier 1 technical support in a Windows environment.
• Excellent verbal and written communication skills.
• Ability to work effectively in a team-oriented environment.
• Strong problem-solving skills and a positive, professional attitude.
• Eagerness to learn new technologies and develop technical skills.

Preferred Qualifications

• Previous Help Desk, Desktop Support, or Technical Support experience.
• Familiarity with ticketing systems and incident management processes.
• Experience supporting enterprise-level IT environments.
• Knowledge of hardware installations, imaging, device deployment, and troubleshooting.

Work Environment

• Professional and collaborative team environment.
• Opportunity to support both remote and on-site users.
• Close-knit team culture with strong mentorship and learning opportunities.
• Evening shift schedule, typically 2:00 PM to 11:00 PM, with flexibility based on business needs.

What Makes This Opportunity Unique

• Hands-on exposure to enterprise IT operations and support.
• Opportunity to work across both Help Desk and Desktop Support functions.
• Involvement in Microsoft 365 deployment and technology modernization initiatives.
• Collaborative environment that encourages learning, development, and career growth.

Ideal Candidate

The ideal candidate is customer-focused, dependable, and enthusiastic about technology. They enjoy solving technical problems, delivering excellent service, and working as part of a team while continuously expanding their IT knowledge and skills.

Job Type & Location

This is a Contract position based out of Honolulu, HI.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Honolulu,HI.

Application Deadline

This position is anticipated to close on Sep 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.