Outreach & Engagement Coordinator - Hope Cooperative

Job Description

Job Description

Are you a passionate and motivated individual eager to make a positive impact in the community? Hope Cooperative is a well-respected, award-winning nonprofit organization that provides comprehensive mental health and supportive housing services across Sacramento County. We’re seeking compassionate, dedicated individuals to join our team and support the most vulnerable in our community. With our ongoing expansion, we’re hiring and offering a sign-on bonus!

Position Title: OEC Coordinator
Program(s) and Location: Outreach and Engagement Center (Sacramento, CA)
Schedule : Full-time, Non-Exempt, 40 hours per week - Wednesday through Sunday 10:30pm to 7:00am
Pay rate: $22.94 hourly 

About the Position:

The Outreach and Engagement Center Coordinator will assist individuals experiencing homelessness by offering brief respite and information, advocacy, and referrals for continued assistance and support after they leave the Outreach and Engagement Center.  

The Outreach and Engagement Center is a program designed to provide respite for adults experiencing homelessness who are referred to us by the City of Sacramento Department of Community Response, Sacramento County Park Rangers, or the City of Sacramento Impact Team who are camping in the immediate vicinity of the Center. The Center is a place to receive support, services, and linkages and to gain hope for a resolution. This program is designed to provide a safe environment for individuals who need relief from the stresses of homelessness, and who need assistance in accessing services and resources. The Outreach and Engagement Center is open and welcomes individuals 24 hours a day / 7 days a week by referral invitation only. Services will be offered from a Trauma-informed perspective and will utilize Motivational Interviewing and other Evidence-Based Practices as appropriate.

Essential Duties & Responsibilities:

• Support individuals with active listening, demonstration of empathy, and carry a message of hope and recovery.  
• Observe, assess, intervene, and refer (within one’s scope of practice) in situations with clients regarding mental health symptoms, physical health symptoms and substance use issues, and homelessness.
• Develop service/goal plans with clients and meet with the clients as needed to encourage, support and advocate for progress and assist with skill development. 
• Provide positive public relations, community referrals, information, and support by linking clients to needed resources; advocate with and on behalf of clients and significant support persons the clients have identified. 
• Accurately complete all necessary forms, reports, and paperwork required by the program on a timely basis (e.g., progress notes, special incident reports, discharge summaries, HMIS, ViSpdat, and other reports as required).
• Ensure that the Center and surrounding environment are clean and fit for occupancy, where applicable. Provide and assist with cleaning as needed. 
• May be asked to attend to pets and pet kennels as needed.
• Act as a designated Mandated Reporter for the observed or suspected abuse and/or neglect of children, disabled individuals, dependent adults, and elder/senior citizens.  Mandated Reporter also includes “Duty to Warn” which includes the responsibility to notify authorities and the intended victim(s) of physical harm. 
• Ensure the protection and confidentiality of all Protected Health Information (PHI)  by following all policies and procedures in the Agency HIPAA Manual.
• Regular and predictable attendance is required.
  
  

Qualifications:

• Ability to work with individuals who have are experiencing homelessness and may have co-occurring disorders. Experience is highly desirable.
• Lived experience with homelessness, mental health challenges or substance use disorder is highly desirable.
• Knowledge of Sacramento community organizations and community resources is highly desirable.  
• Mental health crisis intervention experience is highly desirable.
• Experience with persons who have substance abuse problems, preferably individuals who are dually diagnosed (mental health & substance abuse) is highly desirable. 
• Knowledge of 12-Step Programs and/or personal experience with substance abuse recovery is highly desirable.
  
  

Other Skills, Abilities, and Job Requirements:

• Ability to pass clearance of the Federal Bureau of Investigation (FBI) and/or Department of Justice (DOJ) background screenings
• Consumer of mental health services or a family member of a mental health consumer is desirable
• Work overtime as requested and approved, including after-hours duty as needed
  
  

Benefits: 

HOPE Cooperative (also known as TLCS, Inc.) provides a competitive benefits package, which includes, but is not limited to, the following items. Please note that benefits may be subject to change:

• 21 PTO days per year (4 weeks & 1 day) 
• 26 PTO days after the 5th year (5 weeks & 1 day) 
• 6 days paid sick time 
• 11 paid holidays
• 1 Personal Day
• Leadership Development
• Reimbursements
• Eligible for Government Loan Forgiveness Programs
• Employer-paid health insurance for employees and children (Kaiser, Sutter or Western Health Advantage)
• HSA Contributions
• Flexible Spending Account
• 401k match
• PTO Cash Out
• Voluntary Dental, Vision, Life Insurance, Accident Insurance, Disability Insurance and more
• Employee Assistance Program
• Regular wage step scale increases
• Flexible start/end times for some positions
• iPhone with unlimited data for personal/professional use and laptop for some positions 
• Clinical Supervision towards licensure (for certain positions and upon approval)
• CEU days for certain positions 
• Up to $500 CEU allowance for certain positions
• Annual BBQ and staff appreciation awards
• Annual Gift Card Program
• Referral Bonuses

* All benefit offerings are subject to change and are governed by the eligibility guidelines in the Employee Handbook. This list represents a general summary of available benefits and nothing stated here should be interpreted as being included in a written offer for employment.

HOPE Cooperative (aka TLCS, Inc.) is an Affirmative Action/Equal Opportunity Employer, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Our agency embraces a diverse & culturally rich workforce, and we welcome all candidates to apply.

To apply, visit our Hope Cooperative – Online Career Center 

Final Filing Date: Until Filled