Rental Service Manager

Power Systems - NM 700 Wagner Ct. SE Albuquerque, NM 87105, USA Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under the company’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner. Benefits Paid Time Off (PTO) Plan – Up to 96 hours of PTO in your first year + 8 company paid holidays Medical, dental, and vision insurance Life and AD&D Insurance Retirement Plans – 401K and Roth 401K; eligible employees can receive a company contribution up to 7% Tuition Reimbursement Employee Assistance Program (EAP) CEFCU – Employees have access to services including payroll deductions, savings, accounts, loans, VISA card, and more Additional Benefits – Supplemental life Insurance, Critical Illness & Accidental Insurance, ID WatchDog, and discounted employee phone plans The Rental Service Manager works as a liaison between the Wagner Equipment Co. Heavy Rental Fleet, Wagner Equipment Service, and Wagner Rents in a manner that reflects the company’s vision of working as “One Professional Team.” The Service Manager is responsible for the efficient and profitable operations of the Rental Fleet Maintenance, Repair, and Equipment Management activities. This position will be responsible for the scheduling, costs, and availability of the Wagner Rental Fleet across the territory to ensure we have products available that are rental ready, cleaned and prepped, and support our business in a manner that complements Wagner’s Core Values, Statement of Purpose and Safety Policies. The role will work closely with branch service teams to coordinate and manage the timely completion of all service work. Pay Rate: $88,358.39 – $121,493.13 Annually (salary dependent upon education & experience). Essential Functions Utilizes AMT to establish baseline TM&R for the Heavy Rental Fleet Utilizes Click Scheduler / DSi to monitor, schedule and expedite units through various shops for service Develops and implements consistent policies and procedures for all Heavy Rental maintenance and repair options Monitors charges by the various service branches to ensure costs are appropriate Develops and manages annual Heavy Rental maintenance and repairs budget Makes recommendations on repair, replace, or sell equipment by utilizing life and cost models Works with branch service personnel to ensure all Heavy Rental Fleet equipment meets the company’s goals for rental fleet asset management Works cooperatively with service departments to resolve quality and flat rate variance Acts as a service solution center to all branch service teams and rental customers Provides needed training to customers, service departments, and Wagner Rents on site or via teleconference and email as required Is capable of negotiating repairs on damaged rental fleet equipment caused by customers Provides diagnostic help to customers and WECo technicians with down machines Oversees special rental projects to include TM&R’s or MARC’s, and other projects as requested by the GM of Parts and Service or GM of Rental Other duties as assigned by manager Required Education and Experience High School Diploma or GED College Degree Preferred 5+ years’ fleet management experience with heavy equipment 3+ years administrative/clerical experience 5+ years customer service experience 3+ years sales experience Physical Demands & Competencies Standing, walking, talking, sitting, use of hands & hearing Squatting/Kneeling Ability to ascend/descend ladders, stairs, etc. Medium work that includes lifting and/or moving objects up to 32 pounds or more Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills Safety & Product Knowledge Basic knowledge of CRM/Sales Link Intermediate knowledge of Microsoft Word, Outlook, Excel, and PowerPoint Intermediate knowledge of DBS and ET/SIS/SIS Web/STW Work Environment Noise: Moderate Indoors and Outdoors Travel Requirements 1–25% Other Duties Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer. #J-18808-Ljbffr Wagner Equipment Co.