Associate Director of Financial Aid-Student Engagement

Posting Details

Position Information


Position Title
Associate Director of Financial Aid-Student Engagement


Division
Business and Finance


Department
Financial Aid


Number of hours per week
37.5


Days to be worked
Monday, Tuesday, Wednesday, Thursday, Friday


Months per year
Fiscal (12 months)


If modified, list months

Job Type

Campus
Main Campus


If other location, please indicate

Position Number
071290


Advertised Salary
Commensurate with education and experience


Pay Basis
Monthly


Job Description

Tennessee State University Office of Financial Aid invites applicants for the position of Associate Director of Financial Aid for Student Engagement .


Position Summary The Associate Director of Financial Aid for Student Engagement provides strategic
leadership and operational oversight for student-facing financial aid services,
outreach, and engagement initiatives. This role is responsible for enhancing the
student and family experience by ensuring clear communication, proactive outreach,
and equitable access to financial aid resources. The Associate Director collaborates
closely with campus partners to support student success, retention, and completion
while ensuring compliance with federal, state, and institutional financial aid
regulations.

Job Responsibilities

Student Engagement and Outreach: • Lead the development and implementation of a comprehensive student
engagement strategy for financial aid, including outreach to prospective,
current, and special population students (e.g., first-generation, low-income,
transfer, adult learners).
• Oversee financial aid communications, ensuring messaging is clear, accurate,
timely, and student-centered across multiple platforms (email, website, social
media, presentations, and events).
• Coordinate and deliver financial aid workshops, information sessions,
orientations, and financial literacy programming for students and families.
• Serve as a primary advocate for the student experience within the Office of
Financial Aid, using data and feedback to inform service improvements.

Leadership and Supervision: • Supervise and mentor professional and/or support staff responsible for
student services, outreach, and front-line financial aid operations.
• Establish priorities, manage workloads, and ensure processing deadlines are
met.
• Recommend and implement process improvements and technology
enhancements to improve the student experience and operational efficiency.
• Contribute to strategic planning and annual goal setting for the Office of
Financial Aid.
• Manage and evaluate third-party partnerships related to the financial aid
student experience ensuring services align with institutional goals,
compliance requirements, and student-centered values.
Other Duties as Assigned

Minimum Qualifications
• Bachelor's degree required from an accredited institution.
• Minimum of five years of progressively responsible experience in financial aid administration.
• Demonstrated knowledge of federal and state financial aid regulations and compliance
requirements.
• Proven experience in student engagement, outreach, or customer service leadership.
• Supervisory or team leadership experience.
• Strong communication, presentation, and interpersonal skills.

Special Instructions to Applicants


Employment is contingent upon successfully completing a criminal background check as mandated by Tennessee State University.

Official transcripts for positions which require a post-secondary undergraduate degree, advanced degree and/or certification must be presented upon hire.

An unofficial transcript may be attached in the "Transcript" section.

You will be required to provide names and contact information for three references during your application to the posting. If you are the recommended candidate for the position, our online hiring system will automatically generate solicitation for these letters using contact information you provided.

Open Date

Close Date

Job Category
Administrative/Professional


Requisition Number

Benefits


Tennessee State University offers eligible employees a competitive benefits package that includes annual leave (vacation), sick leave, medical, dental, vision, life insurance, retirement, flexible benefits plans and more.

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