Customer Service Representative
Brod and Taylor
Job Description
Job Description
Job description:
From bread baking questions to lost packages, Brød & Taylor is serious about providing the best possible experience for our customers. We’re looking for someone who not only enjoys helping people, but who also has hands-on knowledge of bread baking and sourdough starter care. Our customers are passionate home bakers, and we want our support team to speak their language.
Join our growing team with a focus on email and phone support for customers. Brød & Taylor is based in beautiful North Adams, MA.
• This position is primarily in-office, with occasional work-from-home flexibility. Remote work may be considered for the right candidate..
• Approximately 32-40 hours per week..
Responsibilities
• Manage and respond to customer inquiries throughout the workday in a timely and accurate way via phone, website live chat, email, and social media..
• Use FAQs, product information, recipes, videos, and past customer cases to answer inquiries about our products..
• Follow Brød & Taylor operating procedures and style guidelines..
• Provide knowledgeable, confident guidance on bread baking, sourdough starter maintenance, and troubleshooting..
• Refer relevant questions to customer service, marketing and other teams as needed..
• Use NetSuite web platform to track and resolve customer questions and issues involving:.
• Orders and shipping.
• Product set-up, use, and troubleshooting.
• Warranties, returns, and repairs.
• Baking and general recipe help.
• Work with Amazon customers through Amazon Seller Central to resolve issues, questions, returns, and refunds..
• Create NetSuite monthly reports on customer service and warranty trends..
Requirements and Qualifications
• Excellent customer care and focus: ability to assess customers’ needs, find and provide answers or methods for a positive customer experience..
• Organized, process-oriented and analytical work skills..
• Hands-on experience with bread baking or sourdough starter care is required..
• Ability to learn, understand and explain product specifications and uses..
• Ability to multitask on multiple issues..
• Computer proficiency: ability to learn and use web-platforms including NetSuite, Shopify, and Amazon Seller Central..
• Excellent written and verbal communication skills..
Highly Desired Qualifications
• Deep enthusiasm for bread baking, sourdough, or fermentation..
• Previous experience in a customer support role..
• Language skills, written and spoken. Spanish conversational ability is preferred but not required..
What We Offer
• Competitive salary and benefits package..
• Opportunities for professional growth and development..
• PTO and holidays, 401k with matching, Health Care reimbursement (ICHRA), Educational Assistance..
• The chance to be part of a rapidly growing company with a strong mission and vision..
Job Type: Full-time
Benefits:
• 401(k).
• Flexible schedule.
• Paid time off.
Experience:
• Sourdough Baking: 2 years (Required).
- ...a fun and friendly place to work? Can you turn a challenging customer’s situation into a positive outcome? Do you like identifying... ...manner while recognizing customer needs to cross sell products/services accordingly. If you are a quick learner and have...Suggested
Adams Community Bank
Adams, MA17 days ago $15 - $19 per hour
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Models and delivers a distinctive and delightful customer experience....SuggestedHourly payWork experience placementSeasonal workLocal areaFlexible hoursShift workAfternoon shift- We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales transactions while working assigned...SuggestedContract workPart timeLocal area
$69k
...Job Description Job Description Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position... ...communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications...SuggestedRemote jobWork from homeFlexible hoursHMG Careers
North Adams, MA9 days ago- Dollar General is seeking a store team member in Massachusetts to support customers, stock shelves, and operate the cash register. The role involves unloading shipments, building displays, and maintaining orderly merchandise presentation on the sales floor. You will greet...Suggested
$15 - $22 per hour
...thousands as we positively impact millions…one customer at a time. The Retail Store Associate... ...:Providing differentiated customer service by anticipating customer needs, demonstrating... ...role is:$15.00 - $22.00This pay range represents the base hourly rate or base annual full...Hourly payFull timeLocal areaFlexible hoursShift workCVS Health
North Adams, MA4 days ago$16 - $18 per hour
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists the pharmacist,...Hourly payWork experience placementSeasonal workLocal areaImmediate startFlexible hoursShift workAfternoon shift- Dollar Tree in North Adams, MA is hiring a Part-time Customer Service Associate to deliver a friendly shopping experience. You will assist customers, handle transactions, stock shelves, and keep the store clean and safe while following store procedures. The role emphasizes...Part timeFlexible hours
$23.47 - $38.62 per hour
...Responsibilities Delivering Mail : Deliver mail and packages to homes and businesses on assigned routes Customer Assistance : Help customers with postal inquiries and service requests Sorting Mail : Organize and prepare mail by size, shape, and route for accurate...Hourly payPostal Jobs Resource
Williamstown, MAmore than 2 months ago$23.47 - $38.62 per hour
...Role Overview USPS is accepting applications for PSE Sales & Services/Distribution Associate nationwide. This role ensures the smooth distribution of mail while offering professional customer support. USPS provides training to help you succeed in this role. Position...Hourly payPostal Jobs Resource
Williamstown, MAmore than 2 months ago$23.47 - $38.62 per hour
...involves delivering and collecting mail while interacting with customers along the route. USPS offers training to prepare you for success... ...: Deliver and collect mail on assigned routes Customer Service : Assist customers with postal needs and inquiries Administrative...Hourly payPostal Jobs Resource
North Adams, MAmore than 2 months ago- ...including discounts with 100's of national companies! ~ Health Insurance ~401K ~ Employee Assistance Program ~ Community Service and Opportunity to give back to others! ~ Opportunity to become a Bapa family member! What Can You Expect? Team Environment...Flexible hours
Dunkin
Williamstown, MA2 days ago - ...program including discounts with 100's of national companies! Health insurance 401K Employee assistance program Community service and opportunity to give back to others! Opportunity to become a Bapa family member! What can you expect? Team environment:...Flexible hours
Dunkin'
Williamstown, MA3 days ago $50k - $85k
...Haddad GMC as an Automotive Sales Consultant in Adams, MA. We are seeking a motivated and customer-focused individual to drive vehicle sales while delivering exceptional service to our customers. This role offers the opportunity to work with a reputable brand and build...Weekly payHaddad GMC
Adams, MA4 days ago$23.47 - $38.62 per hour
...holidays, with the potential for up to seven days of parcel delivery service. It is an excellent opportunity for those who enjoy working... ...of mind for you and your family Key Responsibilities Customer Assistance : Address mail-related questions and service issues...Hourly payWeekend workPostal Jobs Resource
Adams, MAmore than 2 months ago$20 - $27 per hour
...seeking landscape professionals who have a passion for landscape maintenance and gardening to join our team and deliver outstanding service to our clients. Job Responsibilities Mow precisely and within a posted schedule. Familiarity with all commercial mowing...Local areaMariani Landscape
Williamstown, MA1 day ago$24 - $30 per hour
...track of details, following up on open items, communicating with customers and vendors, and helping the owner stay organized. This is... ...Customer & Job Coordination: Help schedule installations and service appointments. Coordinate with customers regarding...Work at office- ...all signage. This position will interact with customers and team members, while providing legendary customer service. Essential Duties and Responsibilities (Min... ...walking) Walking Disclaimer This job description represents an overview of the responsibilities for the...Flexible hoursShift work
$15 - $18.5 per hour
...Retail Service SpecialistCompensation Pay Range: $15.00 - $18.50. The actual hourly rate will equal or exceed the required minimum wage... ...the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position...Hourly payMinimum wageLocal areaFlexible hoursShift workNight shiftO'Reilly Auto Parts
North Adams, MA2 days ago- ...place to help ensure the safety and wellbeing of Crew Members, customers, and the community! Start building your future today - Build... ...our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction...Full timePart timeStart working todayLocal areaFlexible hoursNight shiftWeekend work
McDonald's
North Adams, MA4 days ago - ...9030 $16.00 - $29.00/hr Temporary Shift may start between 4:00am - 9:00am Role Summary General merchandise associates greet customers on the salesfloor, offer them assistance and recommend merchandise based on the customer's wants and needs. They also ensure Hobbies...Hourly payMinimum wageFull timeTemporary workPart timeShift work
Walmart
North Adams, MA3 days ago - ...motivated professionals seeking flexible, supplemental income while servicing some of the nation's largest retailers and brands.Our clients... ...merchandising, retail, reset, auditing, or customer service experience preferredAbility to read and execute planograms...Extra incomeContract workFor contractorsFlexible hoursWeekday work
FDM Field Services
Adams, MA1 day ago $16.5 per hour
...products and experiences that enrich their lives. Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities,...Hourly payAdvantage Sales and Marketing, LLC
North Adams, MA3 days ago$17 per hour
...products and experiences that enrich their lives. Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities,...Hourly payNight shiftSAS Retail Services
North Adams, MA4 days ago$15.5 - $21.55 per hour
...Produce/Floral Clerk is responsible for providing an exceptional customer experience by preparing and ensuring the freshest quality... ...Requirements REQUIREMENTS: Ability to represent and support Big Y's culture of caring while living our Mission...Hourly payFlexible hoursBig Y
North Adams, MA5 days ago$17 - $18 per hour
Job Title Location 231 River St., North Adams, MA, 01247, United States Base Pay $17.00 - $18.00 / Hour Relocation Expense Covered No Employee Type Part-Time Hourly Required Degree High school Manage Others No Job Description Description The Red Lion InnHourly payPart timeRelocation$18.5 per hour
...Diem position - days and hours vary - cooperative scheduling for regular days of the week and hours. ServiceNet, a leading Human Services agency, is seeking compassionate, dedicated, and enthusiastic individuals to join our team. As an Individual Support Specialist,...Hourly payDaily paidPart timeFlexible hoursServiceNet
North Adams, MA5 days ago- We are looking for a reliable and experienced Janitorial Cleaner to perform a variety of cleaning duties to ensure a clean, safe, and orderly environment across assigned facilities. This role plays a critical part in?maintaining?the overall appearanc
ABM Industries
North Adams, MA3 days ago $15.5 - $21.55 per hour
...the overall store cleanliness and safety that creates a clean, safe, and pleasant environment for both our customers and employees.Requirements:Ability to represent and support Big Y's culture of caring while living our Mission & Vision.Supports Big Y's commitment to...Flexible hoursBig Y
North Adams, MA3 days ago$20.75 - $22 per hour
...now accepting applications for custodians to join our custodial services team!The Williams College Facilities Department takes pride in... ...independently and as a member of a teamGood communication and customer service skillsExperience in general cleaning, maintenance, carpet...Hourly payFull timeSummer workImmediate startMonday to FridayFlexible hoursShift workNight shiftAfternoon shiftWilliams College
Williamstown, MA1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative. Be the first to apply!
- full time remote customer service representative North Adams, MA
- bilingual customer service representative spanish english North Adams, MA
- full time customer service representative work from home North Adams, MA
- part time customer service representative work from home North Adams, MA
- customer satisfaction North Adams, MA
- work from home customer North Adams, MA
- customer North Adams, MA
- customer service North Adams, MA
- customer service opportunity North Adams, MA
- client service North Adams, MA