Sr Director, Patient Access Support Services (Hybrid)

Job Summary The Sr. Director, Patient Access Services, will shape and execute the strategy that ensures patients living with diabetes can access life-changing therapies quickly and affordably. This is a unique opportunity to build and optimize a best-in-class patient access organization—spanning reimbursement strategy, pharmacy benefit programs, and field reimbursement teams—while partnering across commercial, medical, and analytics functions to drive measurable outcomes. You’ll influence national strategy, lead innovative patient support programs, and inspire a high-performing, collaborative team—all while making a meaningful difference in patient lives and advancing Insulet’s mission. Position Overview: As the Sr. Director, Patient Access Services, you will play a key role in developing and leading the strategy and execution of the full scope of patient access capabilities supporting diabetes therapies. This includes leadership in programs management in pharmacy benefit support, reimbursement strategy, and field reimbursement teams. This role is pivotal in ensuring patients living with diabetes can access therapies efficiently and affordably, while fostering a high-performing, collaborative, and innovative team culture rooted in Insulet’s Ways of Working. We’re looking for: A strategic expert who understands how to create a competitive advantage through effectively building a Patient Access Services organization that addresses end-to-end reimbursement challenges for all patient types A platform optimization champion who knows how to select, implement, and continuously evolve commercial platforms to meet user needs and deliver measurable business outcomes A trusted advisor and influencer who can engage national, regional and district sales stakeholders to align diverse priorities that enhance the patient reimbursement experience A collaborative leader who fosters alignment, drives accountability, and thrives in a highly matrixed environment Responsibilities: Strategic Leadership Develop and lead national patient access strategies for diabetes therapies reimbursed under the pharmacy benefit. Oversee the design and execution of patient support programs including copay assistance, prior authorization, benefits investigation, and specialty pharmacy coordination. Align access strategies with commercial, medical, and market access teams to support insulin delivery and diabetes management solutions. Operational Oversight Lead all operational aspects of patient services, including HUB services, call centers, and vendor management. Ensure SOPs, training, and compliance standards are met across all patient-facing operations. Monitor KPIs and patient experience metrics to drive continuous improvement and ensure timely access to diabetes therapies. Field Reimbursement Team Leadership Direct and support the Field Reimbursement Manager (FRM) team to ensure effective payer navigation and provider engagement for diabetes care. Establish clear goals, performance metrics, and development plans for FRMs. Integrate field insights into broader access strategy and operational planning. Cross-Functional Collaboration Collaborate directly with Inside Sales, Field sales, US Commercial Analytics and other departments Partner with payer strategy, government affairs, and analytics teams to ensure seamless access and data-driven decision-making. Collaborate with HEOR and commercial teams to assess program impact and ROI, especially in the context of diabetes outcomes and adherence. Education & Experience Minimum Qualifications Bachelor’s degree 15+ years in the pharmaceutical or medical device industry 10+ years in patient access, market access, or reimbursement strategy. Experience standing up a patient services and/or field reimbursement manager capability. Proven success in leading national patient support programs, preferably for diabetes therapies or insulin delivery systems. Experience managing third-party vendors and cross-functional teams. Deep understanding of the diabetes payer landscape, specialty pharmacy operations, and regulatory compliance. Preferred Advanced degree (MBA, PharmD, MPH) Skills and Competencies Ability to design and lead enterprise-wide patient reimbursement strategies enabling governance, scalability, and value creation Ability to connect business insights to action, translating data capabilities into tangible commercial impact Capacity to navigate complexity across the matrix organization aligning patient services needs and commercial objectives Highly skilled in aligning individual and organizational goals, providing thoughtful performance management, investing in talent development, and inspiring a culture of continuous improvement and excellence. Ability to manage time and priorities effectively, delivering accurate, high-quality work in fast-paced, deadline-driven environments Ability to manage ambiguity and drive progress in evolving environments, using structured problem-solving mindset Ability to quickly learn and apply new concepts, business models, and technologies, fostering continuous innovation Capacity to lead change with emotional intelligence, fostering alignment, stakeholder engagement, and new ways of working across a highly matrixed and global organization NOTE: This position is eligible for hybrid working arrangements and requires on-site work from an Insulet office. #LI-Hybrid Additional Information: Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $221,300.00 - $331,925.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: • Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education. Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com. We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (Know Your Rights) Insulet Corporation is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (Know Your Rights) Insulet employees are all focused on the same goal — to make a difference. Our relentless passion is to simplify life for people with diabetes. We excite and empower employees to bring their best selves to work through a culture that supports a healthy work and life balance. We set the bar high to meet customer needs, and our priority is to ensure our employees are equipped and supported to help us get there. We foster and celebrate curiosity, innovation, and learning. Our teams work collaboratively and are empowered to drive the best actions for our customers. Our innovation spirit and customer-centric focus position us as global pioneers — leading the way to improve health outcomes with revolutionary medical devices while breaking down barriers to access.