Information Technology_USA - USA_Analyst

Data Analyst (Telecom Data & Analytics)

Location: Plano, TX

Duration: 6 months

Responsibilities:

• Act as primary contact for customer service activities
• Manage telecom provisioning, migration, and decommissioning processes
• Track and monitor customer orders and service requests
• Coordinate with internal teams and stakeholders
• Support issue resolution and customer communication
• Maintain operational data and reporting systems
• Monitor service transitions and post-implementation activities
• Ensure customer satisfaction and service quality
• Handle multiple operational tasks in a fast-paced environment
• Support continuous improvement in service delivery

Essential Skills:

• Strong communication and customer handling skills
• Ability to manage multiple tasks and priorities
• Strong coordination and problem-solving abilities
• Attention to detail and follow-through
• Familiarity with order management, ticketing, and reporting systems
• Basic understanding of telecom operations and service delivery
• Ability to work in a fast-paced environment
• Strong teamwork and collaboration skills
• Analytical mindset for tracking and reporting data
• Willingness to learn and adapt

Core Skills:

• Telecom Operations & Service Delivery
• Data Analysis & Reporting
• Customer Relationship Management
• Order Management & Tracking
• Issue Resolution & Troubleshooting
• Stakeholder Coordination
• CSAT Monitoring & Reporting
• Process Improvement
• Communication & Documentation
• Multi-tasking & Time Management

Experience Required: 2-4 years or above