Head of Product Communications

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

Anthropic is seeking an exceptional Head of Product Communications to define and drive our product communications strategy across three critical audiences: enterprise customers, developers and startups, and consumer power users. In this role, you will build and lead a Product Communications team, partnering closely with the Head of External Communications, as well as the marketing and product leadership to develop differentiated messaging, campaigns, and programs that establish Anthropic as the AI partner of choice.

You will lead product launches, feature announcements, and ongoing product narratives while translating complex AI capabilities into compelling stories that resonate across internet culture, from AI enthusiasts to sophisticated technical audiences and major enterprise clients. As AI becomes increasingly integrated into how people work and create, you'll help leverage product communications as a vehicle for demonstrating Claude's value across diverse use cases and user communities. The ideal candidate combines deep product comms expertise with technical fluency and an intuitive understanding of how different audiences discover, evaluate, and adopt AI tools.

We're looking for a high-energy, strategic leader who can develop a holistic approach that recognizes the distinct needs of enterprise buyers, developer communities, and power users, demonstrating deep understanding of both traditional enterprise and consumer channels and emerging platforms where technical audiences engage with AI innovation.

Responsibilities:

• Build and lead a Product Communications team responsible for enterprise, developer/startup, and consumer power user audiences
• Partner with product leadership to define a relevant, differentiated product communications strategy rooted in deep understanding of user needs and competitive positioning
• Translate strategy into break-through product launches, feature campaigns, and narratives that drive adoption and establish Claude as essential infrastructure for AI work
• Lead cross-functional product launch communications, coordinating messaging across PR, marketing, sales, and developer relations
• Develop enterprise communications that help C-suite leaders and technical buyers understand Claude's capabilities, safety considerations, and business value
• Drive developer and startup community engagement through technical communications, documentation narratives, and developer-focused storytelling
• Champion power user narratives that showcase how sophisticated individual users unlock Claude's full potential
• Create messaging frameworks and content strategies that work across technical and non-technical stakeholders
• Coach product leaders and subject matter experts on external communications

You may be a good fit if you:

• Have 15+ years leading product, enterprise or consumer communications at technology companies or other leading brands, with 5+ years managing teams
• Have experience building product communications functions and strategies from the ground up
• Can fluently translate complex technical concepts for enterprise buyers, developers, and consumer audiences
• Possess truly stellar written and verbal communication skills across business and technical contexts
• Are high agency and low ego
• Have deep understanding of both traditional product marketing channels and how technical communities discover and evaluate tools
• Display strong operational capabilities and can move from strategy to execution seamlessly
• Are self-driven with a bias to action
• Show excellent judgment in navigating product messaging in the rapidly evolving AI landscape
• Maintain epistemic humility while making informed decisions about product positioning
• Bring an open and curious mindset to deeply understand AI capabilities, limitations, and use cases

The expected salary range for this position is:

Annual Salary:

$400,000—$400,000 USD

Logistics

Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience.

Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about  our policy for using AI in our application process