Customer Success Associate
LeadsPedia, Inc.
LeadsPedia is looking for a motivated Customer Success Associate (CSA) to join our team in our Franklin, TN office. As a CSA, you'll play an important role in the customer experience, working directly with customers every day while learning the LeadsPedia platform and the performance marketing industry.
This is a great opportunity for someone who enjoys solving problems, learning new technology, and working with people. We'll give you the training and support you need to become a LeadsPedia expert and grow your career with us.
Do not wait to apply after reading this description a high application volume is expected for this opportunity.
Responsibilities
- Customer Support: Provide a great customer experience through one-on-one interactions via LiveChat, phone, email, and support tickets.
- Tickets & Integrations: Become an expert in the LeadsPedia platform and help customers troubleshoot issues, work through support requests, and complete integration setups.
- Cross-Functional Collaboration: Work closely with Customer Success and Product teams to communicate customer feedback, identify recurring issues, and help improve the overall customer experience.
- Documentation: Create and maintain helpful documentation for our Platform and Portal so customers can find answers and become more self-sufficient.
- Cross-Functional Projects: Get involved in projects across the company, with opportunities to build experience in areas like customer insights, operations, learning & development, and quality assurance.
- Career Growth: This role is a starting point, not a dead end. We'll help you build your skills and explore opportunities to grow into other roles at LeadsPedia.
Qualifications
- Bachelor's degree required.
- 2+ years of experience in a customer service or customer-facing role, ideally in SaaS or enterprise software.
- Strong communication skills and the ability to explain technical concepts in a way that makes sense to any audience.
- Persistent and proactive when solving problems and getting things done. xhyhwjd
- Technically curious and excited to learn new software.
- Willingness to travel occasionally (
Vacancy posted 19 hours ago
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