Implementation Engineer I

Reports to: Field Implementation Manager Direct Reports: None Type: Full-Time Status: Non- Exempt Schedule: M-F (Variable) Compensation: $30.76 - $36.53 per hour + Annual Performance Bonus The Role We're seeking an Implementation Engineer to be the hands-on face of IPA at customer sites, bringing our industry-leading scrub and linen automation solutions to life from delivery through go-live. This role owns the full onsite implementation - uncrating and positioning equipment, installing, networking, and powering up systems, and training clients to ensure they're set up for long-term success. You'll travel to hospitals and healthcare facilities across the country, troubleshooting hardware, software, and networking issues in real time and serving as a trusted technical resource for both customers and internal teams. This is a highly visible role with daily, direct impact on the customers and partners who depend on IPA's technology - and it offers a genuine breadth of learning across hardware, software, electrical, mechanical, networking, and client-facing skills. What You'll Do Travel onsite to execute installations - uncrating, transporting, and positioning equipment, then connecting power and data, programming, networking, and powering up systems to complete the implementation. Serve as the face of IPA onsite, introducing end users (nurses, physicians, administrators) to new equipment and processes and instilling confidence from day one. Train clients on software, loading and unloading procedures, common issues, and basic troubleshooting so they're positioned for success after you leave. Troubleshoot and resolve complex hardware, software, firmware, and networking issues - both during implementations and on the highest-escalated service calls. Maintain proficiency with wiring, soldering, hand tools, and test equipment such as multi-meters and oscilloscopes. Support system administration tasks, including foundational Linux knowledge and Clearview software installation and configuration. Execute preventative maintenance visits with an eye toward the long-term health of the client's overall program, not just the individual machine. Communicate proactively and clearly - daily progress emails, timely escalations, and accurate case documentation in Salesforce - keeping the right people informed at the right time. Manage your own travel and expenses efficiently and responsibly, balancing time, cost, and convenience while traveling approximately 80% of the time. Anticipate common implementation challenges before they arise, and contribute lessons learned to help make future implementations easier for the whole team. What You Bring Associate's degree or equivalent from a two-year college or technical school preferred; previous field technician experience is ideal. A problem-solver who enjoys tackling complex and simple issues alike with enthusiasm. A service-oriented mindset, comfortable working with everyone from entry-level staff to C-level stakeholders. Strong communication skills, with the flexibility to adapt your style to different audiences. Familiarity troubleshooting mechanical, electrical, and networking issues, with a genuine eagerness to keep learning. Ability to travel at least 80% of the time and work independently from a home office. Ability to lift a minimum of 100 lbs. and perform regular pushing, pulling, stooping, bending, and lifting. A valid driver's license and the ability to maintain immunizations required for hospital site access. Working knowledge of Microsoft Office; experience with Salesforce is a plus but not required. You’ll Excel If You Take ownership of projects and problems, collaborating with and inspiring others along the way. Do great work under pressure and bring a genuine sense of urgency to fast-paced environments. Are supportive and patient, yet confident, persistent, and authoritative when it counts - compassionate but tough. See opportunity in challenges and stay mindful of the business outcomes behind every decision. Do the right thing, not the easy thing, and hold yourself to a high standard of integrity. What We Offer The opportunity to be the visible, trusted face of IPA at hospitals and healthcare facilities nationwide. A role with genuine breadth - hardware, software, electrical, mechanical, networking, and client training all in one job. Direct partnership with Project Management, Sales, and Engineering to deliver a seamless customer experience. Professional development and career growth, including a path to Implementation Engineer II with team training and supervision responsibilities. Competitive compensation and a comprehensive benefits package. A mission-driven culture where your work directly supports IPA's purpose of improving infection prevention and operational efficiency in healthcare. Why Join IPA? At IPA, you're not just joining a company - you're joining a mission-driven, inclusive culture dedicated to improving infection prevention and operational efficiency in healthcare. We invest in our people with meaningful work, a collaborative environment, and benefits that support both your personal and professional success. When you join IPA, you'll enjoy: Generous paid time off and company holidays Comprehensive healthcare coverage including medical, dental, vision, and Telemedicine Health Savings Account (HSA) with company contributions, plus optional FSA plans Company-paid life and disability insurance 401(k) with company match to support your retirement goals Employee Stock Purchase Plan (ESPP) - own a piece of what you're building Tuition reimbursement to support continued learning and development Paid parental leave for when your family grows At IPA, we believe your career should be both meaningful and sustainable. If you're ready to make a real-world impact and grow with a company that invests in you, we'd love to meet you. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Innovative Product Achievements, LLC