Assistant Bureau Director

Job Description and Duties

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program.

Under the general direction of the Bureau Director, Special Programs Bureau, the incumbent serves as the Assistant Bureau Director within the Bureau. The Bureau is comprised of two sections, the Bankruptcy Section and the Specialized Collection Section. The incumbent works internally with all levels of management and staff and gains support of key individuals and teams, including the Franchise Tax Board (FTB) Governance Council, internal and external taskforces, department work groups, and FTB Action Committees.The incumbent ensures program goals and accomplishments are met and that flexible practices and procedures are in place to address and respond to a dynamic environment resulting from legislation, policy, stakeholders, overseers, and enterprise priorities. The incumbent is knowledgeable of the work performed throughout FTB and the Accounts Receivable Management (ARM) Division and understands, in detail, the activities and processes that produce FTB’s products and services.

Additional positions may become available (eRPA 2627-00038).

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Working Conditions

This position requires 4 or more days in the office per week. It is designated office-centered and may be eligible for some remote work based on departmental guidelines and operational need.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship, now or in the future .

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to .

CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein.

**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling View phone number on us.fitly.work to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD View phone number on us.fitly.work.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements”.

• Ability to model the highest of standards of honesty, integrity, trust and ethical behavior
• Ability to gain and maintain the confidence of others to promote staff morale and improve working relationships with staff, peers and others
• Ability to communicate effectively using a variety of styles and techniques appropriate to the audience/situation
• Ability to determine the customer's needs, including those of your managers, supervisors and staff
• Ability to create collaborative working relationships with peers, internal and external stakeholders, and other internal and external business partners
• Possess an understanding of the Franchise Tax Board (FTB) legislative process and policy formation, including the recommendation and implementation steps
• Ability to develop and implement operational plans, track progress and key indicators and lead the bureau/organization in achieving its goals
• Ability to work in a team environment, remain receptive to ideas, recognize responsibilities, and actively participate with others to accomplish assignments and achieve desired goals
• Ability to develop and apply creative and innovative solutions to problems
• Ability to adapt to changing priorities, work environments, management styles
• Ability to evaluate and analyze operational and business trends, and make well thought-out recommendations for the betterment of the bureau
• Self-motivated, enthusiastic, open-minded, empathetic, fair, flexible and objective
• Demonstrated knowledge and application of Project Management Principles
• Demonstrated knowledge of the Accounts Receivable Management (ARM) Division operations, and collection program experience
• Exceptional leadership skills and personal management skills, and a high degree of emotional intelligence
• Involvement in diverse activities, program areas, action committees, councils, projects and/or positions that have provided a greater understanding and appreciation for the broader perspective of the enterprise
• Demonstrated performance encouraging positive and respectful relationships, creating high job satisfaction, and showing understanding, support and being highly confidential
• Demonstrated ability to manage and champion change within their area of responsibility, and speak from one management voice
• Demonstrated ability to forecast, apply internal data and economic trends to streamline business processes and make improvements all while effectively communicating with staff and gaining buy-in
• Ability to work in a fast-paced environment, pivot from one task to another quickly and efficiently, and manage multiple priorities and deadlines, often complex in nature
• Ability to communicate appropriately and timely to ensure bureau-wide knowledge, awareness and understanding
• Ability to be introspective, humble, kind and engaging will all staff, creating an environment of teamwork and inclusion across the bureau
• Demonstrated ability to design, implement, and lead impactful leadership and staff development initiatives that foster bureau-wide engagement, professional growth, and positive workplace morale
• Possess a college degree (AA, AS, BA, BS) or completion of one of FTB's Leadership Programs, i.e., Management Development Program (MDP), Leadership of the Government Manager (LGM), Leadership for the Government Executive (LGE), or Executive Assessment and Development Program (EADP)

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

In addition, Franchise Tax Board offers the following:

• Convenient transportation and commuting options include : Light Rail stop, bicycle lockers, free parking, and carpool/vanpool opportunities

Additional Application Instructions

A complete application package must be received in the Classification & Hiring Unit or postmarked by the final filing date and must include:

1. Completed employment information on the STD. 678, including the “From” and “To” dates, “Hours Per Week,” and “Duties Performed" fields for all jobs listed in the “Employment History” fields (resumes do not take the place of these fields on the STD. 678)
2. All of the required documents listed in the “Required Application Package Documents” section
3. The position number and job control number in the job title line of the STD. 678, if submitting a paper application package (these numbers will auto-populate in the job title line of the STD. 678 if submitting an electronic application through your CalCareer Account )
4. A signature, if submitting a paper application package

Candidates who do not follow all of the listed application instructions may be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview.

Electronic applications submitted through your CalCareer Account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the “Application Instructions” section.

Do not include full Social Security Number, method of eligibility, and LEAP information in your application package.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other -

  A cover letter is required and must be included.

• Supplemental Application -

  In order to be considered for this position, interested candidates must submit a supplemental application. Your response must be no more than one type-written page in length, using 12-point font, 1-inch standard margins and include your first and last name in the upper right-hand corner of the page. Respond to the following supplemental statement(s):

  Please describe a situation where you met organizational goals by thinking creatively, either by finding innovative ways to secure necessary resources or by using new approaches to deliver high-quality work.
  
  1. What was the goal you were trying to achieve?
  2. What actions did you take?
  3. What was the final result?