Patient Admin Specialist II (SEIU) - Vaden Health - (Partial Year Position)

Overview 1.0 FTE Full time Day - 08 Hour. Onsite at Stanford Health Care, Vaden Health Ctr, 866 Campus Dr, California. This is a Stanford Health Care job. A brief overview: The primary responsibility of the Patient Administrative Specialist II (PAS II SEIU) is to handle new patient coordination, surgery scheduling, and other front office functions in the outpatient clinical setting. The PAS supports administrative tasks related to the daily operations of the clinic. The career progression for a PAS consists of 4 levels, reflecting a clear set of skills, knowledge, and education and experience of each level. Employees have the opportunity to move up the career ladder by demonstrating skills that meet business needs and the requirements at the higher level. Locations Stanford Health Care What You Will Do Primary Function: Proficiency of level I skills AND performs the following: Specialized Functions : Patient Interaction and Registration — Greeting and Assistance: greet patients, complete registration check-in & check-out, verify insurance information is accurate, and assist with general questions about appointments, authorization, payments, billing, and schedules. Patient Escalations: identify and resolve simple escalations, provide service recovery where appropriate. Escalate complex issues as defined by clinic-specific pathways. Referral Management & Appointment Scheduling: track and manage incoming referrals and schedule appointments for patients in a timely manner. Adhere to scheduling instructions, referral guidelines, and insurance eligibility. Administrative Tasks and Documentation: Telephone and Messaging: handle a significant volume of inbound and outbound patient calls, efficiently take and route messages, and manage patient correspondence. Documentation Management: manage faxes, mail, file documentation, and maintain databases. Systems Use: process forms and utilize phone and electronic medical records systems. Orientation: welcome and orient new PAS staff members to best practices. Communication and Coordination: Professional Communication: maintain communication with PAS staff, medical center/clinic staff, physicians, and patients. Provider Coordination: communicate scheduling preferences and urgent needs with providers. Plus: Strong proficiency in at least one of the following specialized functions: Medication Prior Authorization; Specialized Data Collection & Coordination; Cross-trained to support multiple providers, services, and/or departments; Surgery/Procedure Scheduling; New Patient Coordination. Education Qualifications High school diploma or GED equivalent Required Knowledge, Skills And Abilities Knowledge of Windows-based office software, computers, and operating systems. Basic knowledge of medical terminology. Skills: Patient Administrative Specialist II Strong written and phone/verbal communication skills Phone skills, including familiarity with complex or multi-line phone systems. Strong time management and organizational skills Ability to solve problems and manage multiple priorities Actively listen to patients and colleagues Provide exceptional patient experience by empathizing with patients, demonstrating compassion and understanding while addressing their needs and concerns with sensitivity and professionalism Adjust communications to fit the needs and level of understanding of the receiver Exercise calmness in stressful situations Assist with welcoming & orienting new PAS staff members Demonstrate exemplary customer service and act as a liaison between the front and back office Ability to acquire and develop departmental expertise Licenses and Certifications None required Physical Demands and Work Conditions Physical Demands Frequent desk-based computer tasks; predominantly sitting. Occasionally stand/walk, reach/work above shoulders, use a telephone, sort/file paperwork, lift/carry/push/pull objects up to 10 pounds. May twist/bend/stoop/squat, knee/crawl. Work is primarily in an office setting that is adequately lighted, heated and ventilated. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. Blood Borne Pathogens Category III — Tasks with no exposure to blood, body fluids or tissues; Category I tasks not a condition of employment. These Principles Apply To ALL Employees Stanford Health Care commits to providing an exceptional patient and family experience. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for patients, families and each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. We aim to empower patients and families to focus on health, healing and recovery. This includes Know Me, Show Me the Way, and Coordinate for Me as pillars of the experience. Equal Opportunity Stanford Health Care values diversity and is committed to equal opportunity and non-discrimination in all policies and practices, including employment. SHC does not discriminate on race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability. People of all genders and backgrounds are encouraged to apply. Qualified applicants with criminal convictions will be considered after individualized assessment. Base Pay Scale: Generally starting at $34.96 - $39.20 per hour. The final salary will be set based on factors including internal equity, experience, education, and training. This pay scale is not a promise of a specific wage. #J-18808-Ljbffr Stanford Health Care