Success Guide - Sales Cloud

Success Guides provide proactive and reactive architecture, product, and industry expertise to enable customers to successfully adopt Salesforce products. They engage with customers across all account segments, delivering 1:1 success guidance to Premier and Signature Success customers. With the support of AI and automation, they provide the right recommendation at the right time, enabling customer value realization at scale. They partner with key collaborators such as Success Managers, Account Executives, and Support to make customers successful. The ideal Success Guide is organized, agile, and passionate about product education. They have excellent presentation and communication skills in both one‑on‑one and group settings, strong technical skills, and the ability to use product knowledge to deliver value to customers and internal teams. Responsibilities Provide prescriptive recommendations, best practices, and technical advice for improving adoption. Deliver 1:1 expert coaching sessions and ad‑hoc success engagements. Become an expert in Sales Cloud and related products. Help customers consistently achieve their business outcomes. Generate positive feedback from customers, internal teams, and leadership. Show continued professional growth and development. Required Qualifications 3+ years relevant experience (Sales Cloud experience). Degree or equivalent relevant experience required. Experience will be evaluated based on values and behaviors for the role (including extracurricular leadership, military, volunteer, and work experience). Trailhead Ranger and Salesforce Administrator Certified. Proven ability to quickly learn new technologies. Consultative and customer‑focused approach and engagement style. Ability to navigate, escalate, and lead efforts on complex customer requests. Demonstrated ability to communicate, present and influence credibly and effectively with a variety of audiences (from developers to C‑suite). Ability to prioritize, multi‑task, collaborate with team members and perform effectively under pressure. Preferred Qualifications Trailhead Ranger. Salesforce Advanced Administrator Certified, Platform App Builder Certified, and Sales Cloud considered an asset. Familiarity with the Salesforce platform and Salesforce admin experience. Fluent in French, German, Italian, Spanish, or Portuguese. Certifications & Training In addition to having the Salesforce Administrator Certification, Success Guides are expected to obtain Salesforce Advanced Administrator, Platform App Builder, and Sales Cloud Consultant Certifications within the first 90 days of hire. Compensation and Benefits The typical base salary range for this position is $80,900 – $150,300 annually. The range represents base salary only and does not include bonus, incentive for sales roles, equity, or benefits. Salesforce offers a variety of benefits to help employees live well, including time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. Equal Opportunity Statement Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All employees and prospective employees will be evaluated on merit, competence, and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, or political viewpoint. #J-18808-Ljbffr Salesforce