Strategic Account Director

The Role The Strategic Account Director is the single accountable owner for a portfolio of 2–4 named flagship NX1 accounts — the relationship, the program, the value story, and the expansion number. Your portfolio will span multiple verticals—customers in industries such as financial services, public sector, automotive, and enterprise tech, each with a running NX1 deployment and multi‑year growth potential. You’ll be the day‑to‑day NX1 face at each customer: the person their CDO or CTO calls when something matters, the person who owns the quarterly value review, and the person who identifies and closes the next $3–5M of expansion. Technical depth at each account is supplied by NX1’s Forward Deployed Engineers—your job is to be technically literate enough to translate between customer architects and NX1 engineering, hold credibility in every architecture conversation in the room, and know when to pull in deeper resources and when to drive the conversation on business‑outcome grounds. A successful Strategic Account Director turns a successful first deployment into a multi‑year, multi‑million‑dollar partnership. The role is intentionally cross‑vertical: we expect the right candidate to pick up domain context quickly rather than arriving with deep prior experience across every industry we serve. What You’ll Do Portfolio Ownership & Program Discipline Own the operating model for each account: stakeholder map, value plan, governance cadence, risk tracking, escalation paths — written, maintained, and current Run a quarterly governance cadence at each customer that’s substantive, not ceremonial Maintain a tight internal cadence with NX1 engineering, product, and FDEs so every internal team always knows the state of each account Anticipate escalations; never be surprised by them Commercial & Expansion Carry and hit a multi‑million‑dollar expansion number across the portfolio Build value models with the customer—not for the customer—that translate business outcome into platform investment and are signed off on quarterly Qualify, scope, price, and close expansion in partnership with the commercial team; own the motion end‑to‑end Know the difference between expansion that makes sense to NX1 and expansion the customer is ready to pay for Customer Executive Presence Hold primary relationships with C‑1 and C‑level stakeholders across business, technical, and governance functions at each account Navigate complex stakeholder politics without being captured by any single faction Write at an exceptional level—program briefs, QBR narratives, roadmap memos, exec updates that move decisions Technical Translation Operate as the technical translator and operational foil—not the technical expert Seat in customer architecture reviews and contribute: ask the right questions, defend or challenge a design constructively, translate technical decisions into business‑outcome language for senior leadership Know when to defer to the FDE or NX1 engineering, and how to translate their answer to the customer without losing the thread Crisis & Escalation Leadership Be the NX1 face in the room when something breaks at a flagship account Coordinate NX1 engineering, customer teams, and escalation path calmly and without adding energy the situation doesn’t need Close the loop after every escalation with a written postmortem the customer can read What We’re Looking For 8–14 years of experience; 5+ years in customer‑facing portfolio ownership roles Has personally owned 3–5 named enterprise accounts with $10M+ combined ACV Has carried a multi‑million‑dollar expansion number and consistently hit it Has worked in or adjacent to regulated or complex enterprise environments—financial services, public sector, manufacturing, healthcare, telecom, or similar Has coordinated forward‑deployed engineering, SE, or consulting teams at customer sites Technically literate—comfortable in architecture conversations, can review a design document and ask the right questions, understands modern data and cloud infrastructure at the trade‑off level Writes exceptionally well—this will be tested Strong differentiators Prior background in product management, forward‑deployed engineering, or technical consulting that anchors the technical literacy Has run a portfolio of accounts at a peer company: Palantir FDE Lead, Snowflake Strategic Account, Databricks Resident SA, Anaplan Customer Outcome Lead, Confluent Strategic Account Director Specific domain experience in one or more of: financial services, public sector, automotive OEM, enterprise data/AI Why You’ll Love Working at Nexus At Nexus, we value people who want to grow—and support each other while doing so. You can expect: A collaborative team culture built on curiosity and respect Challenging work where your contributions clearly matter A leadership team that invests in learning and development The opportunity to work at the intersection of cloud, data, and AI innovation #J-18808-Ljbffr Nexus Cognitive Technologies