Donation Specialist

Donation Specialist

Goodwill stores handle hundreds of donations daily, and we are hiring quick-thinking, hard workers to perform light warehouse work. Donation Specialists greet donors, accept donations, and then use light machinery to move heavy loads. Donation Specialists can also expect to sort donations by type and quality. Quick decision-making is a must. Goodwill NNE also expects Donation Specialists to be able to say "no thank you" to items we cannot accept and politely explain why to each customer.

You will work in the "back room" of a store, with regular trips outside to accept donations. Every back room is different and can change dramatically based on the day and season; you will never live the same day twice in this job. Donation Attendants get safety training on using pallet jacks and other equipment that helps move donations.

The Donation Specialist works under the direction of store management to maintain efficient store operations. Provides outstanding customer service while maintaining a clean, organized, safe work environment. Receives and sorts great quality merchandise from donors to support an efficient production process. The Donation Specialist creates a positive employee and customer experience by consistently exhibiting citizenship behaviors and supporting Goodwill's mission.

Essential duties include the following:

• Inspect, accept, track, and sort donations into proper value stream
• Provide best in class customer experience
• Exercise due care in the performance of job tasks. Must follow Agency safety policies and procedures established within respective departments. SAFETY BEGINS WITH YOU!
• Receives donations, issues donation receipts and assists donors when applicable
• Works with supervisors to ensure individual goals are met on a consistent basis.
• Sorting merchandise into categories
• Operate power equipment to organize and store donated product
• Loading material in to gaylords, trucks, and trailers for export
• Processes material at donation site by sorting donations made throughout the day
• Accepts Donations from customers, loading goods in to hampers for sort

Perform other duties as assigned

Minimum qualifications include:

• Ability to display a positive, friendly attitude in order to maintain a positive work environment
• Mathematical and literacy skills to support job duties
• Ability to use all essential job equipment and tools, including loading and unloading the trailer
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
• Criminal background check that meets agency standards
• Exerting up to 100lbs of force occasionally, and/or up to 50lbs of force frequently, and/or up to 20lbs of force constantly to move objects

Preferred qualifications include:

• Light manufacturing, Donation, warehouse work experience, or certification
• Prior thrift or used goods Donation experience
• High school diploma, GED, HiSET, or equivalent

In addition to employment that is fulfilling, meaningful, and supportive, Goodwill employees also receive:

• Medical Insurance
• Flex Spending
• Vision and Dental offered *
• Paid Short & Long Term Disability
• Paid Life Insurance
• Generous Paid Time Off Plan (pro-rated for Part-Time employees) *
• Paid Holidays (pro-rated for Part-Time employees) *
• 403(b) retirement plan, with employer match *
• 40% Employee discount at Goodwill stores in ME, NH & VT *
• Valuable job training with growth potential *
• Discount on personal cell phone plans *
• Local community discounts *

* These benefits also available to Part-Time employees