Community Outreach Associate

Outreach & Engagement Associate

The Business Development & Community Partnerships Department establishes partnerships with managed care providers, health systems and community-based organizations in an effort to engage and serve individuals in need of our medically tailored home-delivered meals. The Outreach & Engagement Associate is responsible for conducting outreach and education sessions to cultivate increased participation with community-based organizations, health systems and managed care organizations to facilitate consistent referrals from each. The role is specifically responsible for supporting the team's efforts in increasing the community's awareness of God's Love, the number of clients and members served from existing and new partnerships, and the number of healthcare and community partnerships we have. The person in this role will use research findings to engage partners, build relationships, conduct outreach to new and current partners, and ensure that the organization is attracting client referrals to meet annual goals, including the target number of clients served and annual revenue. This is a hybrid position allowing for some remote work days and requiring some in-office work days in our NYC offices.

Essential Duties and Responsibilities:

• Conduct outreach and engagement with all current and potential partners by conducting meetings and presentations to managed care organizations, healthcare systems, federally qualified health centers, community-based organizations, community groups and others.
• Create, strengthen, and execute the outreach, engagement and education plan to reach all current and potential referrers to the philanthropic program including Ryan White-funded programs for People Living with HIV and other grant-specific initiatives as well as to healthcare and managed care contracted partners.
• Contribute to the organization's actions to support the achievement of health equity in services by developing and executing on a strategy to reach individuals in historically marginalized communities with high incidence of chronic disease.
• Actively demonstrate strong customer service, organizational and presentation skills. Support the team's efforts in providing customer service support to organizations, providers and clients to maintain relationships with partner agencies.
• Work closely with the Sr. Director of External Affairs and other client-facing Managers/Directors on a strategy to cover all outreach activities. In this, coordinate tasks and track meetings and presentations conducted by both the Outreach & Engagement Coordinator and colleagues.
• Maintain consistent and engaged contact with staff at community-based and partnering organizations to establish education sessions and teleconferences for current and new staff at agencies. Engage with providers regarding referral trends and programmatic and service updates. Create presentations (both online and in-person) and materials to foster increased understanding of the importance of medically tailored meals and medical nutrition therapy for individuals living with chronic illness.
• Work closely with the Manager of Strategic Partnerships and Manager of Client Services to facilitate new enrollments that occur as a direct result of outreach efforts.
• Keep records of outreach and marketing activities that includes trends, areas of potential growth and challenges for stakeholders and prepare database and project reports both internally and externally. Responsible for tracking and reporting on activities which includes entering all relevant partner/contact details into NXT/Raiser's Edge Database.
• Support agency advocacy efforts (such as for Food is Medicine public policy) that relate to partnership and contracting opportunities such as those for New York State-specific Medicaid Redesign Initiatives.
• Work with the Communications team members to create collateral materials, announcements, blog posts and press releases for contracted partnerships.