Instructional Support Specialist

Description The Instructional Support Specialist will be responsible for supporting customer requirements for the client(s) and assisting with all aspects of adult training to include, but not limited to course enrollment, registration support, classroom management and scheduling, and post-training evaluation collection and analysis. Actively collaborate with team members Manage projects independently with competing priorities Support and manage the day-to-day support of learning programs Assist instructor cadre in classroom reservation and set-up Communicate with senior managers to plan, organize, and track the curriculum Assist with conducting assessment, surveys, and focus groups Ability to create and distribute post-training surveys and evaluations Collect, compile, and analyze student training data and prepare reports for client Candidate should have knowledge of Kirkpatrick's Four Levels of Evaluation Identify and support opportunities to expand project scope beyond current deliverable and actively share information about clients' emerging support needs and trends with team members and management Requirements Must have an active TS/SCI with poly Bachelor’s degree and at least 4+ years of equivalent work experience 5+ years working with mission support Excellent facilitation skills that engage participants and students Manage complex relationships with stakeholders in an environment with short deadlines and high business impact Demonstrated experience using office productivity software Aptitude for accurate and detail-oriented work Strong customer service skills Solid organizational skills, including ability to manage competing priorities for self and others, meet deadlines, and exercise good judgment Effective interpersonal and communication skills (written and oral) for providing customer service in a diverse academic environment, and for interacting with senior client management, client and adjunct faculty, and students Well-developed analytical and problem-solving skills Ability to negotiate fairly and rationally, and exercise sound judgment under time pressure or in emotionally charged situations Desired Instructional Design Certificate Experience with the following software: Captivate, Camtasia, Moodle, Articulate 360, Blackboard Experience with Tableau data visualization software Experience with DigiLearn or other LMS Pay Range $65,650.00 - $118,675.00 Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit Benefits competitive compensation Health and Wellness programs Income Protection Paid Leave Retirement More details are available at Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at View email address on click.appcast.io. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to U.S. Federal Trade Commission. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #J-18808-Ljbffr