Retail Store /Community Manager

Retail Store/Community Manager Midwest USA Minor League Baseball Team

Retail Store/Community Manager

The Retail Store/Community Manager oversees daily retail operations at the ballpark and provides leadership and direction to retail associates in accordance with company service and operational standards. This role is responsible for maintaining store presentation, managing inventory and staff, ensuring excellent guest service, and integrating the team with the local community and fan base.

Retail Operations

• Oversee all retail store operations at the ballpark.
• Maintain an organized, visually appealing store environment.
• Ensure compliance with company service standards and operational procedures.
• Open and close retail locations as directed by management.
• Monitor the store floor and assist guests with questions, needs, and requests.
• Maintain store cleanliness and safety standards.

Inventory & Merchandise Management

• Manage all purchasing and inventory of merchandise.
• Ensure accurate physical inventory levels and maintain appropriate par levels.
• Create and maintain professional visual merchandising displays.
• Provide direction to retail associates regarding merchandising and store displays.

Staff Management

• Recruit, interview, hire, and train retail associates.
• Schedule staff and manage daily staffing needs.
• Assign tasks to employees and monitor work performance.
• Train employees on retail standards, policies, and procedures.

Financial Responsibilities

• Manage daily cash handling procedures and store financial operations.
• Operate and supervise point-of-sale (POS) systems.

Fan & Community Engagement

• Manage team signings, practices, and public appearances when required.
• Maintain schedules for player, mascot, and staff appearances.
• Process and respond to local charity and donation requests.
• Collect and respond to fan mail.

Administrative Duties

• Manage incoming requests related to team events and activities.
• Maintain databases related to donations, programs, and events.

Additional Duties

• Perform other duties as assigned by management.

Non-Essential Duties

• Perform cashier duties when needed.
• Assist with recruiting and scheduling staff when required.

Education & Experience

• Bachelor's degree preferred.
• Minimum of 2 years of management experience in retail or customer service environments.
• Previous cash handling experience required.
• Experience with Point-of-Sale (POS) systems required.

Knowledge, Skills & Abilities

• Excellent customer service and guest engagement skills.
• Strong verbal and written communication skills.
• Ability to communicate effectively with staff and prepare reports.
• Strong organizational and time-management skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Ability to work both independently and as part of a team.
• Basic math skills and ability to handle cash transactions accurately.
• Strong sales mindset and willingness to promote merchandise.

Physical Requirements

• Ability to lift and carry up to 25 pounds.
• Ability to stand for extended periods during shifts.
• Ability to walk up and down stairs frequently.
• Ability to bend, reach, and climb step stools when necessary.
• Visual ability to identify merchandise and operate POS systems.

Working Conditions

• Most work is performed in an indoor, climate-controlled retail environment.
• Some duties may require working in partially sheltered outdoor environments exposed to changing weather conditions.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.