Head of Customer Advocacy & Resolution
Affirm
Affirm is seeking a Customer Advocacy Lead to guide the Customer Advocacy and Retention (CAR) team, resolving highly complex complaints and championing customer voices to improve experiences and outcomes. You will own QA operations, escalation management, and vendor performance, coordinating with cross-functional partners to identify root causes and implement scalable, compliant resolutions that raise service levels and customer satisfaction. #J-18808-Ljbffr Affirm
Vacancy posted 17 hours ago
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