Product Manager, T-Platform

Job Overview The Product Manager – Program & Scope Lead is responsible for operational orchestration, scope governance, release coordination, and onboarding cadence management supporting T-Platform, T-Mobile’s enterprise operational and management platform for TFB products and services. This role operates as the operational heartbeat of the T-Platform Product Realization organization and maintains alignment across Product, UX, Technical Discovery, Architecture, Operations, and IT Delivery teams while supporting highly dynamic onboarding and release activities across multiple TFB portfolios. The role ensures onboarding activities remain operationally aligned, prioritized, coordinated, and delivery ready despite rapidly shifting priorities and compressed timelines. Job Responsibilities Vision, Strategy, and Analysis Owns product end to end for products or features with moderate level of complexity and scope. This includes creating, managing, maintaining and communicating product vision and roadmap. Identifies target customer(s) for existing or future products drives end user product research. Partners with business and internal/external stakeholders to understand current customer experiences, identifies areas of opportunity. Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact. May work with data scientists to answer complex questions or identify meaningful insights from data. Leverages rapid hypothesis driven testing methodologies and experiments (paper prototype, A/B testing, etc.) to inform direction, prioritize investment. Conducts cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making. Works with stakeholders and follows enterprise process to secure and maintain product funding. Communicates, influences, and sells ideas at Director level and below. This includes regularly delivering product presentations. Conducts specific ad hoc analysis and provides insights to management on request. Recommends product feature set and positioning strategies to improve customer experience, and drive or support growth. Works with external third parties to assess partnerships and licensing opportunities. Develops and maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product. Customer Evangelist Leverages customer insights for product vision, strategy, roadmap, priorities. Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities. Create, manage, foster an active VOC feed for themselves and team. Actively looks for opportunities to delight or meet customer's unmet needs. Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first mindset. Creates an environment and culture where the team is immersed in customer-first mindset. Tests ideas with real customers to ensure that the product delivers the desired benefit. Product Execution / Delivery Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for moderately complex products. This work may include creation of prototypes. Owns and manages product backlog and priorities with our business and technology partners. Backlog at this level typically serves 1 - 4 Agile / Scrum / Sprint teams. Scopes and prioritizes activities based on business and customer impact. Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap. Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority. Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule. Generates and maintains dashboards and reports that track product health and success metrics. Conduct Product Quarterly Business Reviews (QBR’s) and Steering meetings. Runs beta and pilot programs with early-stage products and samples. Collaborates with advertising and public relations to promote product. Supports sales, marketing, and other stakeholder teams with the necessary product knowledge and additional documentation. Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support. Communicates technical challenges to stakeholders and makes educated trade-off decisions based on those challenges. Accountable for product quality and performance in production environment. Accountable for product team response in event of critical or high impacting defect, including communications to stakeholders at all levels. Manages development of adoption tools and training materials. Identify execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence). Relationship & People, Professional Development Collaborates and develops positive working relationships with many technical and non-technical teams, including sales, commercial accounting, marketing, legal, go-to-market, and finance. Works with outside partners and other third parties. Develops positive working relationships with Customer groups or Customer Representatives. Maintains professional knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies. Develops adoption tools and training material. Education Bachelor's Degree (Required) Work Experience 4-7 years Relevant Product Management experience in an agile software product development environment. (Required) Knowledge, Skills And Abilities Communication Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence. (Required) Business Analytics Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data. (Required) Project Management Experience in delivering large and complex business/technology initiatives. (Required) SCRUM Proven success in delivering software with Agile Scrum methodologies (Required) Agile Methodologies Proven success in delivering software with Agile Scrum methodologies (Required) Technical Writing Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences. (Required) Agile Project Management Experience with Agile backlog/project management tools. (Required) Collaboration Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest. (Required) At least 18 years of age Legally authorized to work in the United States Travel Requirements Travel Required: Yes Regulatory & Safety DOT Regulated Position: No Safety Sensitive Position: No Compensation Base Pay Range: $100,100 - $180,600 Corporate Bonus Target: 15% Benefits Employees are eligible for a range of benefits including medical, dental, vision, 401(k), employee stock grants, stock purchase plan, paid time off, holidays, parental leave, tuition assistance, and more. Equal Opportunity Employment T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Accommodation Request If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests. #J-18808-Ljbffr T-Mobile