SIU Supervisor - Auto Insurance

SIU Supervisor

Company Overview: Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for an SIU Supervisor to join our team. Family-owned UAIC is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is our commitment to providing quality service to our agents and customers through disciplined underwriting and strategic claims handling. Our ongoing investment in personnel and technology supports our promise to maximize efficiency and deliver specialized operations within the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business.

Scope: The SIU Supervisor provides direct operational leadership and oversight of the Special Investigations Unit (SIU), working closely with and supporting the Regional SIU Manager in the day-to-day administration, operations, performance management, and strategic direction of the department. This dedicated supervisory position allows the Supervisor to focus on investigator oversight, performance management, compliance, and team development. Preferred candidate is located in South Florida

Key Responsibilities

• Assist the Regional SIU Manager with daily SIU operations, departmental priorities, workflow management, and strategic initiatives.
• Provide direct day-to-day supervision, guidance, coaching, and support to SIU Investigators.
• Serve as the primary operational resource and escalation point for investigative questions, complex matters, and case strategy.
• Assist with workload distribution and ensure appropriate allocation of investigative resources.
• Provide operational coverage and leadership support in the Regional SIU Manager's absence, as appropriate.

Case Oversight & Quality Assurance

• Triage, review, prioritize, and assist with the assignment of SIU referrals.
• Review investigative files for quality, completeness, timeliness, and adherence to established investigative SOPs.
• Conduct monthly audits of team members to ensure compliance and quality of work.
• Monitor case cycle times to ensure cases are worked promptly and efficiently.
• Facilitate roundtables to ensure appropriate investigative direction and timely resolution.
• Monitor case aging, diary activity, investigative plans, documentation, and overall file progression.
• Identify deficiencies and provide timely coaching and corrective guidance when necessary.

Performance & Investigator Development

• Monitor investigator performance against established SIU KPIs, SOPs, and departmental expectations.
• Conduct regular 1:1 meetings with investigators to discuss performance, workload, case strategy, development, and areas of concern.
• Manage team performance to ensure all investigators consistently meet expectations.
• Assist the Regional SIU Manager with performance evaluations, coaching plans, training initiatives, and professional development.
• Promote accountability, consistency, collaboration, and high investigative standards throughout the team.

Collaboration and Fraud Trend Identification

• Partner with Claims, Legal, Underwriting, Compliance, and other business units on complex investigations and emerging trends.
• Facilitate investigative roundtables and promote early SIU involvement in potentially questionable or high exposure claims.
• Identify emerging fraud trends, schemes, referral patterns, and opportunities for proactive SIU initiatives.
• Support coordination with law enforcement, regulatory agencies, NICB, and appropriate industry partners.

Reporting & Compliance

• Assist with monthly SIU reporting, performance metrics, investigative outcomes, trend analysis, and management reporting.
• Ensure compliance with applicable state regulations, company policies, SIU procedures, confidentiality requirements, and industry standards.
• Support the Regional SIU Manager with audits, regulator requirements, departmental projects, and executive reporting.

Education and Qualifications:

• Associate's or bachelor's degree in a related field preferred, along with 10 years of related leadership experience.
• Extensive experience in P&C insurance investigations, preferably within an SIU environment.
• Demonstrated leadership, investigative judgment, decision-making, and problem-solving abilities.
• Strong understanding of insurance fraud, investigative practices, claims operations, and applicable regulatory requirements.
• Proven ability to coach, mentor, develop, and hold investigators accountable.
• Strong organizational, communication, analytical, and interpersonal skills.
• Prior supervisory, law enforcement, claims, or investigative leadership experience preferred.

Benefits:

• 401(k) Retirement Savings Plan with employer match.
• Comprehensive medical, prescription drug, vision, and dental insurance.
• Paid Time Off, Holidays, and Leave programs.
• Flexible spending accounts.
• Basic life insurance and voluntary life and accidental death and dismemberment coverage.
• Short-term and long-term disability.

UAIC is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. All employment decisions at UAIC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

United Automobile Insurance Company