Executive Director - Marketing Delivery Director - Wealth Management Marketing Controls

Job Description

Marketing Controls & Oversight provides a strong and consistent control environment across marketing delivery channels (e.g., office signage, email, TV, digital, and print collateral) for JPMorganChase Wealth Management (including JPMA, CWM, and Self-Directed Investing). The function partners closely with Legal, Compliance, Controls, and business stakeholders to deliver end-to-end process management, evaluate control design and effectiveness, and implement sustainable solutions that mitigate operational risk. The team is focused on cultivating a unified culture of accountability, transparency, and strong governance to safeguard the Marketing organization and the firm.

As a Marketing Deliver Director you will be responsible for architecting, implementing, and driving the marketing controls and governance framework to help ensure marketing materials meet applicable regulatory requirements and internal policies. You will be the primary point of contact for Marketing with key partners (Legal, Compliance, Audit, and Risk) and provide controls and governance leadership across multiple workstreams supporting the business.

The role reports to the Chief Marketing Officer (CMO), Wealth Management Marketing.

Job Responsibilities

• Lead and manage high-impact initiatives within a robust marketing controls and governance environment.
• Provide oversight of marketing processes to help ensure materials align with regulatory requirements and internal policies.
• Establish and drive key control initiatives and monitoring activities; support tools and processes that enable compliant marketing execution.
• Communicate control expectations and promote awareness across stakeholders, including participation in relevant control forums and committees.
• Identify and assess control and process breakdowns; determine root cause and develop actionable remediation plans.
• Escalate significant control issues appropriately and present clear recommendations to strengthen controls and improve operational efficiency.
• Partner effectively with Legal, Compliance, Controls, and other functional teams to maintain strong working relationships and enable timely issue resolution.
• Resolve project conflicts and drive decisions through structured problem-solving and stakeholder negotiation.
• Lead the Marketing Controls team and influence “matrixed” partners to deliver high-quality work on committed timelines.
• Prepare and deliver clear, executive-ready communications and presentations.

Required Qualifications

• 10+ years of relevant experience in banking, investments/wealth management, controls, operations, and/or project/program management.
• Demonstrated understanding of regulatory frameworks and marketing-related risk (e.g., FINRA, OCC, SEC and applicable internal guidelines).
• Proven ability to design and implement controls, analyze issues, identify root cause, and drive remediation to closure.
• Strong organizational skills with the ability to prioritize competing demands and deliver under tight deadlines.
• Exceptional attention to detail and a consistent track record of high-quality execution in a changing environment.
• Strong stakeholder management skills, including the ability to influence across functions and levels.
• Strong written and verbal communication skills, including comfort presenting to executive audiences.
• Ability to lead multiple initiatives of varying size and complexity in a fast-paced, high-visibility environment.

Preferred Qualifications

• Bachelor’s degree.
• Deep familiarity with investment/wealth management marketing practices, processes, and business context.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.