Front Desk Agent, 3:00 - 11:00 PM | Residence Inn, Denver Park

Job Title

This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the company's standards of quality and professionalism.

Responsibilities include:

• Providing the highest level of service
• Processing check-ins and check-outs, verifying billing, creating reservations, and processing special requests
• Assisting guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
• Working as a team player in meeting guests needs, and actively contributing to the efforts of other departments when necessary
• Understanding and following the company guest service recovery program
• Following proper selling techniques and ensuring strategies are utilized to maximize room revenues
• Monitoring room availability, following restrictions, and all booking policies and procedures
• Driving sales and maximizing revenue by up-selling rooms and amenities
• Following company procedures when handling cash and processing financial transactions
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
• Producing required volume of work by planning, organizing and prioritizing work duties
• Adhering to company general work rules, department procedures and company policies
• Attending all required department and hotel meetings
• Maintaining a clean and safe work area in compliance with company, brand, local, state and federal regulations
• Following all company procedures for guest/associate incidents
• Knowledgeable of hotel emergency procedures

Experience/Knowledge/Skills/Abilities:

• 1+ years prior guest service experience required preferably in a hospitality setting
• Excellent verbal communication skills needed
• Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
• Maintains predictable and reliable attendance
• Ability to lift, push and pull up to 25 pounds on an occasional basis

Education: High school diploma or GED required

Schedule: 3:00 PM - 11:00 PM, Sunday - Thursday

Rate: $19.00 USD per hour

CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email View email address on click.appcast.io.

CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.