Virtual Clinical Assistant

**ABOUT FAITH BRIDGE HEALTH**

Faith Bridge Health is a mission-driven, faith-based telehealth startup providing accessible, relationship-centered Episodic Care and Direct Primary Care (DPC). We deliver compassionate, high-quality, evidence-based care while honoring each patient’s dignity, freedom, and values.

**POSITION SUMMARY**

The Clinical Administrative Assistant supports clinical providers and leadership with patient communications, scheduling, medical records, referrals, prescriptions, laboratory requests, correspondence, and patient follow-up.

This full-time remote role requires a highly organized, detail-oriented, technology-savvy professional who can work independently and manage multiple priorities.

As part of our faith-based healthcare team, this individual should be comfortable working in a Christ-centered environment where Christian prayer and spiritual encouragement are available to patients upon request.

**KEY RESPONSIBILITIES**

* Provide administrative support to providers and clinical team members.
* Coordinate provider schedules, appointments, meetings, and calendars.
* Respond professionally and compassionately to patient calls and portal messages.
* Route clinical questions and concerns to licensed providers.
* Assist patients with appointments, referrals, labs, prescription requests, forms, and portal navigation.
* Maintain accurate and confidential electronic medical records.
* Coordinate laboratory orders, referrals, and prescription requests under provider direction.
* Track outstanding results, referrals, refill requests, and other patient needs.
* Notify providers of urgent or time-sensitive matters.
* Communicate provider-approved instructions to patients.
* Prepare correspondence, reports, forms, and documentation.
* Coordinate with laboratories, pharmacies, providers, patients, and external partners.
* Maintain HIPAA compliance and patient confidentiality.
* Help improve administrative workflows and patient experience.

**FAITH-BASED RESPONSIBILITIES**

* Support the mission and Christian values of Faith Bridge Health.
* Treat all patients with compassion, dignity, and respect regardless of faith or background.
* Respectfully provide or coordinate Christian prayer support when requested by patients. Participation in prayer is always voluntary and based on patient preference.

This is a non-provider position. The Clinical Administrative Assistant will not independently provide medical advice, interpret results, authorize prescriptions, or make clinical decisions.

**REQUIRED QUALIFICATIONS**

* 2+ years of healthcare administration, medical assisting, clinical support, or comparable experience.
* Experience with EMR/EHR systems and healthcare terminology.
* Knowledge of HIPAA, patient confidentiality, and documentation standards.
* Excellent written and verbal communication skills.
* Strong organization, attention to detail, and follow-through.
* Ability to independently manage multiple patient and provider requests.
* Proficiency with Microsoft Office, Google Workspace, or similar applications.
* Reliable high-speed internet and a private, HIPAA-compliant workspace.
* Reliable, secure computer/laptop and mobile phone.

Telehealth experience and experience with laboratory orders, referrals, prescriptions, and provider support are preferred.

**SCHEDULE & COMPENSATION**

Full-time, remote position based in the United States. Hours may vary based on patient and provider needs across U.S. time zones. Compensation is based on qualifications and experience.

**HOW TO APPLY**

Submit your resume and brief cover letter and include:

* Relevant healthcare/telehealth experience.
* EMR/EHR platforms used.
* Experience supporting providers and patients.
* Experience with labs, referrals, and prescription requests.
* Location, time zone, and general availability.

Faith Bridge Health is an equal opportunity employer.