Administrative Professional

Overview The Mouse, a division of Northwest, is seeking an Administrative Professional. Northwest invests in its team and customers, upholding honesty, integrity, and excellence across 1,000+ employees throughout the Southeast. Responsibilities Manage inbound calls and emails, assisting customers with payments, scheduling, and conflict resolution. Document customer accounts and ensure all paperwork is completed accurately and promptly. Coordinate and prepare monthly service routes, ensuring schedules are correct. Handle additional tasks and projects as needed to support the team. Collaborate with internal teams—administrative associates, sales, service professionals, and management—to deliver top‑tier customer service. Foster consistent communication with customers, ensuring their needs are met. Adhere to the NORTHWEST WAY, upholding the highest standards of professionalism and customer care. Qualifications High School Diploma or equivalent. Must be at least 18 years of age. No prior experience required; comprehensive training provided. Proficiency in Microsoft Office (Word, Excel, PowerPoint). Strong organizational and communication skills. What We Offer Starting hourly pay $16. Comprehensive benefits: medical, dental, vision, maternity, life insurance. 401(k) plan with company match and employee stock purchase plan. Paid vacation, holidays, and sick leave. Employee discounts. Industry‑leading training program. Equal Opportunity Employer Northwest is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer. #J-18808-Ljbffr