Practice Manager

Job Description

Job Description

Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care. You belong.

Job   Summary

We are seeking a full-time Practice Manager for our Primary & Specialty Care Clinic in Siloam Springs, AR. The Practice Manager is responsible for the day to day operations for the clinic with the goal of ensuring efficient patient flow, consistent operational standards, and staff compliance across all assigned sites. This role oversees clinical and administrative staff, manages scheduling, ensures compliance with healthcare regulations, maintains budgets, and supports providers to optimize workflow and efficiency. The Practice Manager plays a key role in strategic planning, quality improvement, and fostering a positive, collaborative environment for staff and patients alike.

Responsibilities

• Demonstrates exceptional customer service and interacts effectively with providers, patients and staff.
• Plans, directs and oversees daily processes of both front desk and clinic staff. 
• Ensures daily deposits are accurate and processed in a timely manner.
• Provides oversite off all credit cards associated with the clinic.
• Monitors provider and resource schedules to ensure schedules are filled according to Clinic guidelines. 
• Conducts at least one regular staff meeting per month.
• Attends Managers meeting and other required meetings and facilitates dissemination of information. 
• Assists with interviewing, hiring, orientation, development, evaluation and termination of staff.
• Facilitates training and support for new and existing staff, as needed.
• Performs and submits timely performance appraisals.
• Ensures policies and procedures are communicated and administered consistently. 
• Monitors and maintains attendance records, PTO requests and submits biweekly timesheets. 
• Ensures adequate staff coverage for vacations/absences and develops work assignments for staff.
• Maintains/order clinic supplies.
• Coordinates the management of the Vaccine Program for the site(s). 
• Facilitates coordination with all departments including: IT, Accounting, Compliance, Human Resources, Maintenance, etc.
• Ensures a clean and orderly work environment is maintained to ensure the professional appearance of the Clinic at all times. 
• Adheres to applicable regulatory guidelines and laws, including but not limited to HIPAA/HITECH, HRSA, NCQA PCMH and OSHA. 
• Ensures that Community Clinic will not cause or allow any organizational practice, activity, decision or circumstance which is unlawful, imprudent, and negligent, contrary to mission, vision or policies or in violation of commonly accepted nonprofit or professional ethics.
• With respect to the treatment of users, our Clinic’s Staff may not cause or allow conditions, procedures, or decisions that are unfair, unsafe, undignified, discriminatory or preferential, or fail to provide appropriate confidentiality.
• Ensures that Community Clinic protects our IRS tax-exempt status (501(c)(3) at all times.
• Ability to travel for activities such as meetings, classes, and workshops. Must be able to travel by air as needed to attend training, conferences, and related activities, including overnight travel.
• Other duties, as assigned.

Skills

• Ability to work and function independently and within a team.
• Strong interpersonal skills and the ability to work effectively with people of all backgrounds. 
• Knowledge of computer software such as Microsoft Office Software.
• Able to perform proficiently on current practice management system and/or electronic medical records.

Required Qualifications

• High School diploma or equivalent required.
• 3+ year(s) healthcare leadership experience, clinic management, or medical practice operations experience requried. 

Preferred Qualifications

• Associates healthcare administration, business, or related field preferred.
• Healthcare Practice Management experience preferred.
• Bilingual speaking ability (Spanish & English) preferred.

Why Work at Community Clinic?

• Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community! 
• Excellent Benefits Package including:
  1. Health, Vision, Dental and Life Insurance
  2. 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)
  3. Paid Time Off and Holidays
  4. Employee Discounts for Care