Service Dispatch Coordinator

:

including:

• Paid Medical, Dental and Vision Insurance.
• Paid Life and AD&D Insurance $15k coverage.
• 401K (Matching).
• Optional short-term disability.
• Paid holidays (major).
• Paid sick leave and vacation.
• Bonuses.
• Factory training.

*_The Service Coordinator serves as the voice for Quick Servant when handling emergency and non-emergency service calls. Each coordinator is the communication link between the partner requesting service and the Service Technicians._*

Job requirements:

• Manage daily operations of field technicians including scheduling, times, & GPS Reporting.
• Manage partner expectations by providing realistic ETA's for service calls.
• Prioritize call schedule according to level of emergency or urgency.
• Monitor the route and status of repairs to coordinate and prioritize call schedules.
• Enter data in computer system, maintain logs and records of calls.
• Must be able to work in a high stress work environment.
• Act as a communication liaison for partners, account managers, and technicians.
• Collaborate with management and technicians to modify service schedule to accommodate the needs of partners.
• Develop strong relationships with technicians, other dispatchers, partners, and management to alleviate the stress of unexpected schedule changes and service demands.
• Ability to work in a team environment in high pressure situations.
• Capable of following office procedures and guideline.
• Proficient in English (Strong oral and written skills).
• Outstanding organizational and multitasking abilities.
• Active listener with excellent communication skills.
• Sound judgement and critical thinking.
• High school diploma.

Pay: $36,055.35 - $46,818.69 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person