UCSF NP Student Program

Primary Care Providers: Health Advocates Delivering Patient-Centered Care

La Clnica de La Raza is a community-based health center committed to providing culturally appropriate, high-quality, and accessible health care to the diverse communities of the San Francisco Bay Area. We have spent over 40 years advocating for and creating a health home for the many that have been denied access to care. As health care activists, we are dedicated to making sure individuals who do not have health coverage get the same level of quality healthcare as those who have it. From our genesis as a community health center in 1971, we understood that we cannot heal our communities without also addressing the economic and social factors that affect health. Many times, this requires that we go outside and provide services in other settings to build the bridge that links individuals to our health center for preventive and primary care. Over 90,000 individuals come to La Clnica because it is a welcoming place that addresses the whole person, coordinating and connecting them to a broad network of services to improve and maintain their health and well-being. While we are still known for our activism and spirit of social justice, we are also proud to have grown into a sophisticated provider of primary health care services with 35 sites across Alameda, Contra Costa and Solano counties.

Be part of an excellent care team: At La Clnica, you will be able to provide primary care in an outpatient setting, allowing you to practice comprehensive medical care. You will deliver care to a resilient patient population that is ethnically diverse and medically complex, with the aim of achieving optimal health outcomes for every patient. We attract and retain engaged staff by supporting providers in their pursuits of a meaningful role and offering opportunities in mentorship, quality initiatives and preceptorships. La Clnica is committed to continued provider education; we host a Nurse Practitioner incubator program to prepare new graduates for their roles. You will do this work alongside energetic comrades who are dedicated to an exceptional patient experience just as they are committed to health innovation and delivery of quality care. Our clinics are located in the thriving Bay Area known for its cultural diversity, beautiful weather, highly sought after schools and year-round recreational activities.

Major Areas of Responsibility Include But Are Not Limited To:

Healthcare Delivery

• Provide medical triage of patients, medical care management, and patient education and counseling to a panel of patients
• Make referrals to specialty providers and follow-up to ensure that patients' bio-psychosocial needs are addressed
• Deliver evidenced based care that supports our aim for improved health outcomes, exceptional patient experience and efficient use of resources.
• Perform routine, acute, urgent, preventive, curative, and rehabilitative medical care to patients and determine appropriate regimen.
• Serve as a member of the cross-functional team of providers, engaged in routine and preventive primary care, care for chronic illnesses, urgent care, and telephone triage
• Prescribe medications, treatments or therapies and order medical diagnostic or clinical tests

Patient Experience

• Deliver well and chronic disease care with cultural humility to a diverse patient population of all ages.
• Have flexibility in meeting patients' needs, and participating in evening and Saturday rotation clinics.
• Develop a positive rapport with patients and families to foster the provider/patient relationship.
• Conduct in-home assessment of patients as appropriate

Collaboration & Mentorship

• Serve as a member of the cross-functional team of providers consulting on the assessment, management and treatment of complicated cases, chart review, co-signing, and case conferences.
• Consult with physicians on the management, assessment and treatment of specific cases as needed, and per protocol
• Suggest improvements for clinic flow, patient scheduling and service delivery, and collaborate professionally with interdisciplinary team members, including providers, health educators, medical assistants, registered nurses, and case managers.
• Supervision of medical assistants by providing patient consultation as needed

Minimum Job Requirements

Knowledge

• Knowledge and experience with Electronic Health Record programs, such as NextGen or Epic.
• High degree of interpersonal competence with both staff and patients, and thorough knowledge of evidence based care
• Cultural competence working in diverse/low income communities
• Familiarity with Electronic Panel Management

Abilities

• Ability to deal courteously and effectively complex patient profiles, and maintain good working relationships with other staff
• Must have the physical stamina to function effectively in a position that involves heavy lifting (50lbs)
• Ability to work courteously and effectively as a team member to support the quality/efficiency standards established for the clinic; work independently; exercise good judgment; communicate effectively orally and in writing, make and thorough manner with speed and accuracy with minimal supervision
• Ability and willingness to work under pressure and as part of an interdisciplinary team
• Demonstrate flexibility and ability to accept changes gracefully
• Ability to work and communicate with people from various ethnic, socio-economic, educational and life experience
• Ability to keep accurate and clear records of patient information
• Top-notch time management skills and evidence based approaches to medical care
• English/Spanish proficiency preferred but not required