Customer Service Account Representative

Job Description

Job Description

We're a growing custom contract manufacturer of high-quality liquid dietary supplements. We produce tailored products for clients and our own branded line in a fast-growing industry. Join our team in a role that blends dedicated customer support with new sales growth!

Be the main contact for existing accounts and help bring in new clients. Handle mostly email communication (30+ daily in busy seasons), occasional discovery calls, issue resolution, quoting support, and guiding prospects to orders. No manufacturing or supplements experience required—we train and have seen people thrive starting from scratch!

**Key Responsibilities** 
- Manage client relationships via email/phone: Resolve issues, de-escalate concerns, and keep clients happy.  
- Support sales growth: Listen in discovery meetings, prepare quotes, and close new orders.  
- Juggle high-volume tasks: Orders, labels, shipping, follow-ups—prioritize and meet deadlines. 
- Own your work: Provide accurate details internally and take accountability for results.

**Required Skills**  
- Excellent written communication (email-focused—clear and professional).  
- Strong listening, customer focus, and resilience in tough situations.  
- Great time management and multitasking in a fast-paced environment.  
- Attention to detail, adaptability, and confident decision-making (know when to say no).  
- Ownership mindset: Own mistakes and focus on solutions.

**Compensation**  
- Starting: $16.00/hour 
- Potential to increase to $20.00/hour based on performance  
- Future potential to commissions on new sales and account growth  

**Nice-to-Haves** 
-(not required): Customer service/sales support experience or interest in health products (training provided!).

If you're detail-oriented, empathetic, resilient, and motivated by building client relationships that drive sales—apply even if this industry is new to you!