Service Advisor

Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed. Supervisory Responsibilities This job has no direct supervisory responsibilities. Essential Duties and Responsibilities Answers incoming calls in a courteous and professional manner. Works with customer and technician to identify required maintenance. Performs road test of customer vehicles. Advises customers on necessary/suggested services. Offers additional services and repairs to customers. Computes cost of replacement parts and labor to restore vehicle to condition specified by customer. Estimates cost of mechanical, electrical, or other repairs. Enters itemized estimate on service order and explains estimate to customer. Schedules appointments with customer. Maintains CSI at or above designated standards. Works closely with department managers to ensure customer satisfaction. Maintains CSI at or above Company standards. Maintains an organized, clean and safe work area. Participates in required training. Records all hours worked accurately in company timekeeping system. Follows Safeguards rules and regulations. Demonstrates the Company's Core Values. Complies with Company policies and procedures. Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. Desired Education GED High School Diploma Associate Degree Master Degree Doctorate Degree Field of Study / Work Experience Accounting Automotive Business Human Resources Information Technology Desired Work Experience up to 3 years 3-5 years 5+ years Education/Experience Working knowledge of the mechanical operations of vehicles. Certificates and Licenses Valid Driver's License Automobile Salesperson License Computer Skills Intermediate to Advanced skills in Microsoft Office products. Advanced ability to learn the Dealership Management System and other web based applications utilized for operations. Communication Skills Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Attendance Expectations The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays. Physical Demands While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands to finger, handle, or feel. Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Service Advisor frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships. Verbal and Writing Ability Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees. Math Ability Ability to add, subtract, multiply and divide. Reasoning Ability Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. #J-18808-Ljbffr