Patient Care Coordinator (Medical Receptionist) Part Time

Inspire Physical & Hand Therapy a member ofTherapy Partners Group has been the premier provider for outpatient orthopedics servingSpokaneand surrounding communities for over five years. We are known for providing the highest quality individualized care for our patients and our team of highly skilled physical therapistswhoarepassionate about helping patients achieve their goals.

• Greeting warmly and maintain a friendly welcoming relationship with all patient care coordinators and any external connections.
• Clearly communicates with all staff including clinical and corporate employees in a friendly and courteous manner
• Responsible for answering phones and greeting patients with the utmost professionalism and care.
• Works closely with Billing Department Physical Therapists and Aide staff to assure smooth patient flow
• Maintains patient confidence and protects operations by keeping information confidential
• Participates in and adheres to as required the HIPAA Policies and Procedures of Therapy Partner Group
• Reviews Copay collection reports and helps identify accounts that may need to be reviewed
• Audits Journeys/Dashboard to ensure they are being worked on in a timely manner
• Audits Payer Direct Portal to ensure notes are being uploaded/AUTHs pulled
• Checks FOC Chats to ensure messages are being responded to and worked on
• Chart audit day/s in advance to ensure we have charts with documents and AUTHs as required

• Thorough knowledge of Microsoft Office; Raintree PMS experience is a Plus
• Possess strong customer service skills
• Ability to maintain confidential documents
• Must be organized and able to manage multiple priorities
• Ability to communicate complex information in a well thought-out easily understood manner both orally and in writing in a variety of settings and styles
• Ability to communicate in an honest direct and professional manner relating well to others to build rapport and effective relationships.
• An ability to demonstrate active listening by asking clarifying questions identify and share relevant information and solicit feedback from others and give and receive feedback objectively.
• Must be able to identify and problem solve
• Possess dedicated team player attributes
• Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients nearby