Software Product Manager

Company: Gerber Collision & Glass Overview Great Teams Don’t Happen by Accident. Built with Intent. Driven by YOU. At the Boyd Group, our teams work to provide the elite infrastructure and supportive environment you need to be the best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward. Ready to grow with a team that’s built for your success? Apply today. Our Commitment The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our “Greater Team” exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply. Job Description Job Summary The Software Product Manager is responsible for engaging with business partners in Operations & support groups to proactively identify opportunities, gather requirements, evaluate business cases, prioritize backlogs, and manage delivery using agile methodologies. This role is instrumental in bridging the gap between our business needs and technical execution, driving the development of innovative software solutions that directly impact our operations and customer experience. This individual will be a key subject-matter expert of operations, processes, data mapping, workflows, and applications. Key Job Responsibilities Engage with Operations, business process owners, and other product managers in evaluating repair management process & IT application improvement opportunities. Analyze data to define business requirements for enhancements or projects requested by stakeholders that require changes to operations related applications, software, and integrations. Proactively identify and define process improvement opportunities that align with strategic business goals. This includes eliciting, analyzing, and documenting business requirements with process owners and stakeholders. Define value-driven KPIs and OKRs to measure the success of product releases and improvements. Create and manage (up to) a 12-month product executable roadmap. Work closely with business and IT partners to capture solution designs and development estimates. This includes creating opportunity canvases and business cases, leading strategic planning sessions, and establishing product vision. Lead an Agile sprint team as a Product Owner, refining and prioritizing the user story backlog. This involves user story mapping, leading sprint planning, and demos, participating in all team ceremonies, and leading iteration planning. You will test and accept deliverables based on acceptance criteria and assist with user acceptance testing. Manage the full product lifecycle, from initial concept to delivery. This involves defining incremental go-to-market plans, facilitating solution development, and leading proof of concepts and pilots. You will synthesize business requirements into user stories for development ensuring that the backlog is refined and prioritized. Foster and manage business partner and IT engineering partner relationships. This includes leading opportunity reviews, process reviews, and stakeholder meetings to ensure alignment and clear communication. Partner with the PMO on project charters, resource capacity planning, and initiative scheduling. Define requirements for system performance, resiliency, privacy, and security. Create user interface models and report mock-ups. In partnership with business partners and support teams, manage the go-to-market and launch requirements for new products. Work closely with other Product Managers, Engineering Leads, Scrum Masters, and Project Managers to coordinate cross-functional initiatives and manage mitigation plans for issues and risks. Engage with other product and support teams, vendors, and SaaS providers to drive solutions, estimates and business outcomes. Manage the resolution of application-related issues by providing assistance to peers and IT support teams, analyzing data, and troubleshooting root causes. Minimum Education and/or Experience Bachelor’s degree in a related field required Minimum 5+ years of IT product management experience Minimum 5+ years of business process analysis experience Minimum 5+ years working in Agile software development (e.g., Scrum, SAFE, Kanban) Minimum 2+ years of experience in the automotive repair industry Required Knowledge, Skills, & Abilities Proven product development and product management lifecycle expertise Ability to lead teams without direct authority Demonstrated ability to drive targeted results and outcomes Demonstrated abilities to function as the Agile / Scrum team Product Owner Strong critical thinking skills Ability to effectively communicate and exchange information at various levels of the organization Strong foundation in data analysis in data driven decision making and KPI definition In depth knowledge of order management, production planning, procurement, and other processes pertains to the automotive repair industry Ability to influence and build relationships Client-driven, process driven, metric focused, results oriented, organized, self-directed Understanding both the big picture and the process details of end-to-end business processes such as order to cash, procure to pay Strong written and verbal communication and presentation skills Strong business acumen Innovative and creative thinker Hands-on experience with applications used in the automotive collision repair industry, e.g., CCC, All Data, OPS User story mapping techniques and meeting facilitation skills Ability to mentor and teach other business analysts and IT staff on shop operations processes Preferred Education and/or Experience Technical IT background is a plus, including coding, systems analysis or working as part of a development team Certifications in Pragmatic Marketing, Certified Product Manager (CPM), SAFE or Scrum Product Owner (CSPO) may be a plus when combined with experience IT Project Management experience is a plus Experience working with IT PMO as a Product Manager is a plus Other Requirements Must be flexible to travel within US & Canada, if needed Benefits Annual Paid Time Off (PTO) plans 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week 6 paid holidays annually Medical, Prescription Drug, Dental & Vision Insurance effective Day 1 401(k) Retirement Plan with company match Employer Paid Short-Term Disability & Life Insurance Additional Voluntary Life Insurance Continuing Education Opportunities Free Prescription or Non-Prescription Safety Glasses annually Annual Voluntary Uniform Stipend Voluntary Daily Pay option available About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company. AI Disclosure Statement At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. compensation details Compensation : $125,000 - $140,000 / Year Compensation is commensurate with skill, education and experience. Supplemental Pay This position may also be eligible for Bonus opportunities tied to individual or business initiatives. Benefits That Drive Your Success Flexible PTO Plan 2 weeks of paid parental leave for Full Time employees who work a minimum of 30 hours per week 6 paid holidays annually Medical, Prescription Drug, Dental & Vision Insurance 401(k) Retirement Plan with company match Employer Paid Short-Term Disability & Life Insurance Additional Voluntary Life Insurance Continuing Education Opportunities Free prescription or non-prescription safety glasses each year Annual Voluntary Uniform Stipend #J-18808-Ljbffr